Bank Administrator / Receptionist

at  HCRG Care Group

Job Introduction
To support in delivering a consistent and co-ordinated reception and administrative function throughout Cheshire West and Chester sexual health provision.
To perform a variety of tasks in support of the patient journey from referral to consultation through to discharge. The role is to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
To provide efficient and effective administrative support to sexual health service, and by creating a good environment for the patients. To be proficient in the use of systems for booking and tracking all types of outpatient appointments and patient electronic records ensuring this function is co-ordinated and updated accurately and in a timely manner.
To work in conjunction with the clinical and managerial teams to ensure appointment capacity is utilised and the timeliness of patient appointments is monitored.
To undertake clerical duties to ensure a comprehensive and efficient administrative support service.
The role of the Bank Administrator/Receptionist will also support the wider service administration function of results, test administration and service communications.
Main Responsibilities
Working closely with our Administration Manager, Nurses and Doctors you will assist the Administration team with daily tasks, demonstrate excellent IT and workload management skills, provide exceptional customer service skills on reception and over the phone, order and take deliveries, and flexibility in supporting other teams and administration Assistants.

Responsibilities will include:

• To undertake reception duties, including updating patient’s personal details and organising follow-up appointments or add patient to an outpatient waiting listfollowing a standard operational procedure.
• To create, update and amend patient case notes as required, particularly in respect of ensuring all patient demographics are accurate as required.
• To ensure telephone enquiries are dealt with in a polite and courteous manner.
• Undertake photocopying, facsimiles, email, memo requests and basic ad-hoc copy typing if required.
• Maintain a filing system for any hard copy records, ensure electronic records are maintained in line with local policy and guidelines.
• Sort and distribute and action incoming mail if required.
• You will be required to work across a multiple of location throughout Cheshire West and Chester that includes but not limited to: Chester, Ellesmere Port, Northwich, Winsford, Neston and Blacon

The Ideal Candidate
The Ideal Candidate
This is an opportunity to use your customer service and business administration skills to great use. You will have the ability to work under pressure, and with strong communication and organisation skills, and with a flexible approach, you will help to ensure we can continue to make a difference to our service users.
You will also need to be confident using IT systems and be able to demonstrate working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel and full driving license.
About The Company
We change lives by transforming health and care.
Established in 2006 we are one of the UK’s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website’s privacy policy.
Package Description
As a Bank Sexual Health Administrative Assistant, you’ll be working as part of the care system in Cheshire West and Chester where we deliver services across Chester, Ellesmere Port, Northwich, Winsford, Neston and Blacon.

You will feel valued as a Bank Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• Hourly rate of £11.48 and Self-booking for shifts
• HCRG Care Group is pleased to offer access to Wagestream - which lets you track your pay throughout the month and stream your earned wages into your bank account if you need them. No more high-interest loans or overdraft fees - simply get paid as you go.
• Working in an environment focused on the highest clinical and quality standards
• Access to our Strive for Better networks, a national support and professional network made up of NHS professionals like you, giving you the chance to constantly develop industry-leading care and quality
• Access to our free well-being service available 24/7/365 online and by telephone including; counsellors, post trauma incident support, legal, debt and practical life management helpline, guided self-help, telephonic career coaching and monthly well-being newsletters
• Innovative forward-thinking culture with the opportunity to put forward your ideas to contribute to the way we work. You will be encouraged to apply for national funding to drive your initiatives locally to benefit our patients and service users
• Rewarding and supportive teams, you will be recognised and have opportunities to recognise others by nominating for local and national awards annually and taking part in our new virtual “Ask our Executives” event, where you can submit questions to the board and hear updates regularly on company strategy and objectives
• The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission

• To undertake reception duties, including updating patient’s personal details and organising follow-up appointments or add patient to an outpatient waiting listfollowing a standard operational procedure.
• To create, update and amend patient case notes as required, particularly in respect of ensuring all patient demographics are accurate as required.
• To ensure telephone enquiries are dealt with in a polite and courteous manner.
• Undertake photocopying, facsimiles, email, memo requests and basic ad-hoc copy typing if required.
• Maintain a filing system for any hard copy records, ensure electronic records are maintained in line with local policy and guidelines.
• Sort and distribute and action incoming mail if required.
• You will be required to work across a multiple of location throughout Cheshire West and Chester that includes but not limited to: Chester, Ellesmere Port, Northwich, Winsford, Neston and Blaco