Bank Branch Operations Supervisor III

at  Availa Bank

BANK BRANCH OPERATIONS SUPERVISOR III POSITION SUMMARY

This position is responsible for understanding the daily routines of the Retail Department, while overseeing and performing Universal Banker operations daily. This job description reflects assignment of essential duties and is subject to change (at management discretion) at any time.

EDUCATION

• High school diploma or equivalent required

EXPERIENCE

• High school diploma or equivalent required; one to three years in Accounting or banking experience preferred

OTHER SKILLS AND ABILITIES

• Strong math skills; add, subtract, multiply and divide in all units of measure
• Exceptional oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, interpret documents, understand procedures, write reports and correspondence, speak clearly to customers and employees
• Ability to deal with complex problems involving multiple facets and variables in non-standardized situations
• Exceptional organizational and time management skills; ability to function well in a fast-paced environment
• Maintain a complete understanding of regulatory and compliance policies and procedures
• Demonstrate a “lead by example” mentality
• Be able to work flexible hours and shifts
• Travel to/from and work in multiple locations
• Must have a valid driver’s license and reliable transportation

BANK BRANCH OPERATIONS SUPERVISOR III PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES

1. Complete scheduling for all Universal Bankers
2. Supervise and provide work direction to all Universal Bankers
3. Perform cash drawer audits, conduct performance appraisals, and facilitate new employee training and/or mentoring
4. Participate and lead all employees in Frontline Focus/sales goals
5. Perform Universal Banker I, II and III duties, including consumer lending
6. Serve as a point of contact/have working knowledge of troubleshooting and servicing coin machines, money handling machines, ATMs and mechanics of the drive-up equipment (as applicable in each location)
7. Maintain an open level of communication with the branch Retail Officer
8. Assist with more complex customer issues
9. Assist Retail leaders with specific duties as needed
   Requirements:

SUPERVISORY RESPONSIBILITIES

This position is responsible for supervising staff in accordance with the bank’s policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and taking corrective action with employees; addressing complaints and resolving problems.
PM2