Bank Receptionist

at  HCRG Care Group

Job Introduction
As a Bank Receptionist you will provide administrative and hygiene specific support to our Oldham Integrated Care Centre, as well as providing fantastic customer service to our service users who are attending Dermatology appointments with us.
Our Service provides Dermatology and Skin Cancer care to service users within the Oldham area. We are classed as being a secondary care service offering a full range of dermatology related services.
You will work in conjunction with our friendly and welcoming clinical and managerial teams to ensure appointment capacity is utilised and the timeliness of patient appointments is monitored and you’ll carry out clerical duties to ensure a comprehensive and efficient administrative support service.
You will be based at our clinic in Oldham which operates Monday – Saturday between 8am -8pm with the opportunity for evening and weekend shifts.
Main Responsibilities

As a Bank Receptionist you will:

• Meet and Greet patients for all Dermatology Appointments
• Outcome appointments, typing and sending clinical letters to GP practices and local trusts
• Prepare and clear down clinical rooms.
• Prepare and clear down reception area - Including locking equipment and patient Information
• Prepare administration for the day
• Upload all documentation from clinics, Including medical photography, paperwork, Incoming and actioned post
• Prepare friends and family feedback and Upload friends and family feedback online
• Cancellation reports from confirmation text messages
• Ensure process Is followed for patients who do not attend

FOR MORE INFORMATION PLEASE SEE ATTACHED JOB DESCRIPTION

About The Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK’s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and well need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2
Package Description

As a Bank Receptionist, you will be based at our Oldham Integrated Care Centre and benefit from:

• Hourly rate of £11.48 and Self-booking for shifts
• HCRG Care Group is pleased to offer access to Wagestream - which lets you track your pay throughout the month and stream your earned wages into your bank account if you need them. No more high-interest loans or overdraft fees - simply get paid as you go.
• Working in an environment focused on the highest clinical and quality standards
• Access to our Strive for Better networks, a national support and professional network made up of NHS professionals like you, giving you the chance to constantly develop industry-leading care and quality
• Access to our free well-being service available 24/7/365 online and by telephone including; counsellors, post trauma incident support, legal, debt and practical life management helpline, guided self-help, telephonic career coaching and monthly well-being newsletters
• Innovative forward-thinking culture with the opportunity to put forward your ideas to contribute to the way we work. You will be encouraged to apply for national funding to drive your initiatives locally to benefit our patients and service users
• Rewarding and supportive teams, you will be recognised and have opportunities to recognise others by nominating for local and national awards annually and taking part in our new virtual “Ask our Executives” event, where you can submit questions to the board and hear updates regularly on company strategy and objectives
• The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission

The Ideal Candidate

Our ideal candidate will:

• Be able to organise and prioritise own workload
• Able to communicate effectively and in appropriate manner with individual and groups at all levels
• Have strong administration and IT skills
• Have good interpersonal skills, both verbal and written, and customer service
• Have an ability to deal with confidential and sensitive information
• Have prior knowledge of EMIS (clinical database)
• Have previous experience working within a healthcare environment
• Be able to work using own initiative