Bank Service Representative

at  Intelliswift Software Inc

Job Title: Bank Service Representative
Location: Mississauga, ON L5N 0B4 • Hybrid (one day in office per week)
Duration: 10 months
Pay Rate: CA$24.82/Hour on T4

Group/Project Info:

• Fulfill routine and occasionally non-routine transactions, internal business partner and/or external customer inquiries/ requests, and/or audit/ reconciliation activities efficiently and effectively in accordance with Bank and industry standards, focusing on up to a one-month time horizon.
• Follow procedures to resolve standard and relatively straightforward internal business partner and/or external customer inquiries/ requests and issues, referring non-routine issues to more senior team members and/or manager.

Additional Role Information:

• There may be a requirement to periodically work extra hours as dictated by the business. *
• Will be required to work on statutory holidays and/or follow US holiday schedule as applicable.*
• The job also involves talking to the Customers on the phones.*

Responsibilities Include:

• Process and/or fulfill transactions, perform audit/ reconciliation activities and/or other activities in accordance with established priorities and deadlines on a timely, accurate and efficient basis.
• Resolve discrepancies that include occasional non-routine situations in accordance with standard procedures.
• Record and verify data for fulfillment and/or further handling.
• Communicate with internal business partners and external customers to respond to standard and occasionally non-standard and/or non-routine inquiries according to guidelines. Follow-up with other business units to ensure issues are resolved.
• Perform administrative tasks such as distributing/ collecting documentation and information to or from other internal departments or institutions, archiving historical documentation, assisting in the preparation of management reports, reconciling activities on a daily, weekly or monthly basis.
• Provide input into the continuous improvement of business processes and procedures within the scope of the work team, and participate in testing and implementation of projects and new/ revised products/ services or processes.

Top Skills / Experience:

• Data entry experience but may also consider fresh graduates
• Fluent in English and Excellent communication skills
• Strong problem solving capabilities
• Fast learner; strong attention to detail
• Being able to work in a fast-paced environment
• Strong computer skills
• Excellent telephone etiquette
• Strong customer service skills

Nice to have skills/Experience:

• Previous experience in the financial/banking industry
• Call center experience
• Wire Payments processing in Canadian dollars, US dollars and Sundry Foreign currencies (i.e.: EUR, GBP, CHF, etc.)

Education/Certifications: University/College degre

Additional Role Information:

• There may be a requirement to periodically work extra hours as dictated by the business. *
• Will be required to work on statutory holidays and/or follow US holiday schedule as applicable.*
• The job also involves talking to the Customers on the phones.

Responsibilities Include:

• Process and/or fulfill transactions, perform audit/ reconciliation activities and/or other activities in accordance with established priorities and deadlines on a timely, accurate and efficient basis.
• Resolve discrepancies that include occasional non-routine situations in accordance with standard procedures.
• Record and verify data for fulfillment and/or further handling.
• Communicate with internal business partners and external customers to respond to standard and occasionally non-standard and/or non-routine inquiries according to guidelines. Follow-up with other business units to ensure issues are resolved.
• Perform administrative tasks such as distributing/ collecting documentation and information to or from other internal departments or institutions, archiving historical documentation, assisting in the preparation of management reports, reconciling activities on a daily, weekly or monthly basis.
• Provide input into the continuous improvement of business processes and procedures within the scope of the work team, and participate in testing and implementation of projects and new/ revised products/ services or processes