Bank Speciality Secretary, Band 3- Chemical Pathology

at  Gloucestershire Hospitals NHS Foundation Trust

To answer the main laboratory enquiry line. To provide hospital staff, GP’s and patients with sampling conditions and specimen information from laboratory protocols. To give out authorised results, take requests for urgent work and additional tests. To reassign priority of request processing, add additional tests to request already entered onto the laboratory computer system and liaise with laboratory staff as appropriate.
To deal with patient enquiries some of whom are upset and agitated. Typing letters to patients. GPs, medical staff and any other required addressee following clinical attendance or other patient contacts. Highlighting on the case notes any investigations, outpatient appointments, results that are pending and require action from the team or supervisor.
Using the Laboratory Information System for updating and extracting patient information on a daily basis, including patient data entry at VDU- to include interpretation and entry of clinical details, test selection from over 300 individual tests and prioritisation of request and result entry data. To deal appropriately with inputting problems, incomplete or conflicting data on request forms and incorrect samples. To check invoices , record information onto the database, photocopying and maintaining a filing system. Entry of returned result data from other laboratories into the Laboratory Information System, ensuring reports are compliant with consultant requirements.
Generate on Lab Information System, lists of outstanding patient requests referred to other laboratories and chase up results in a timely manner to ensure target turnaround times are achieved. See full Job description for further details

Please refer the Job description for details