Bank Switchboard Operator - Wexham Park

at  Frimley Health NHS Foundation Trust

Facilities Helpdesk To answer all calls to the Estates and Non-Clinical Services Help Desk in a prompt, courteous and helpful manner Enter data accurately into the Planet FM database Organise taxi bookings for Trust staff in line with the Trust Taxi Policy (TPP172) Look Up Patient Whereabouts Using the Epic Application Cover annual leave or sickness for other Operators when necessary. (Please note that duties may need to be changed at short notice to cover sickness or emergency annual leave) Switchboard Ensure the switchboard is always covered Act as a first point of contact for patient enquiries and sometimes complaints, answering calls in a prompt and polite fashion Take down accurate information and pass on when required Ensure all emergency lines are answered immediately Act on Trust procedure in the event of an alarm call e.g. Cardiac arrest, fire alarm, major incident Be aware of the Trusts major incident policies and procedures and act on them accordingly Take precise details and act, be able to immediately to carry out cardiac, trauma, paediatric bleep call

Please refer the Job description for details