Bank Team Secretary

at  Sussex Partnership NHS Foundation Trust

The Administrator will provide a full secretarial and administrative service, having daily liaison with a wide range of staff at all levels and regular contact with people who use services and their carers, who may at times be distressed or angry. The Administrator will be responsible for ensuring the effectiveness of the office environment for the team. Health and Safety To ensure Health and Safety standards are maintained and risk is mitigated to the lowest level possible by: Maintaining good housekeeping standards within own work area immediately reporting hazards and ensuring they are resolved in a timely manner Bringing to the attention of the relevant party any hazards identified outside of own work area. Administration To ensure all administrative support systems are effective by: To provide an administrative support for your locality Process incoming paper and electronic referrals To provide a choose & book system for client appointments Update Practitioners calendars accordingly To organise interpreters for clients Work in accordance with Health in Mind policies and procedures Supply required data from your locality on a weekly basis Provide cover for the Health in Mind General Enquiry line Dealing sensitively with people, in person and on the telephone, taking accurate messages and providing follow up action as required, using appropriate initiative.
Providing regular monitoring and measurement statistics as required Preparing, printing and distributing standard forms, documents, letters, etc. as required Undertaking adhoc duties such as photocopying and filing as and when necessary Assist in the induction and training of new staff To provide cover for other administrative staff To participate in Mandatory supervision and Appraisals To liaise with external agencies To act as contact point for members of the team during office hours, responding appropriately in emergency situations by obtaining relevant information and liaising with organisations and persons involved. Reception To provide an efficient, courteous and responsive reception and telephone service to internal and external customers by: Greeting and assisting visitors including Health in Mind Staff, Service Users, Contractors etc Directing customers to appropriate point of contact To assist in room allocation / bookings Ensuring that reception area is tidy and presentabl

Please refer the Job description for details