Banking Consultant

at  ANZ Banking Group

Req ID: 78717
Department: NZ Personal Banking Branch Network
Division: New Zealand
Location: Auckland
Ko Mātou – About Us
Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Mō te tūranga - About the role
The Banking Consultant role is critical to making this happen. In this role, you would have the opportunity to:
Provide exceptional customer experience, meeting the needs of customers across the Retail product set, excluding Home Lending.
Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
Conduct basic analysis of financial information relating to consumer lending.
Actively participate in and support bank programmes and initiatives.
Ensure compliance with ANZ and branch policies and procedures.
Take responsibility to ‘know your customer’ from a risk perspective.
Demonstrate living the ANZ Values with customers and colleagues.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role Location: Auckland
Role Type: Permanent, Part-time
Work Schedule: Monday to Friday 12pm to 4pm
Ka aha tō rā e kite ai? - What will your day look like

• Exceptional customer focus - retail experience is an advantage,
• Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage,
• Ability to multi-task and highly adaptable to change and ambiguity,
• Willingness to work in a collaborative team environment,
• Sound understanding of compliance, and
• Excellent communication and interpersonal skills