Banking Operations SME & Quality Assistant Manager

at  British American Tobacco

SKILLS, KNOWLEDGE AND EXPERIENCE

• University degree in accounting related field or equivalent
• 1 to 3 years’ experience in Finance & Accounting in a multinational corporation
• Knowledge of English at an advanced level (second language is a plus)
• Good understanding of SAP functionality and swift connectivity standards
• Strong knowledge of End Market business
• Exceptional problem-solving capabilities and use of judgment
• Ability to establish and leverage trusted relationship with business stakeholders

WHY JOIN BAT?

We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.
At BAT, we champion collaboration, inclusion, and partnership as the bedrock of our values. We wish to foster an environment where every individual can thrive, irrespective of factors such as gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, as well as diverse perspectives and thinking styles. We recognise that our strength lies in embracing talent from all walks of life, empowering us to develop our culture of inclusivity and better achieve our business objectives.
We view career breaks not as obstacles but as opportunities and encourage everyone, without hesitation, to apply. Through our Global Returners program, we provide support to professionals seeking to re-enter the workforce after an extended absence, be it for family care, parental leave, national service, sabbatical, or starting their own venture.
Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.
We take pride in being a Disability Confident Employer. If you need any reasonable adjustments or accommodations to be made during the recruitment process to support you performing at your best, please inform the recruitment partner who will be in touch should your profile be selected for the role you applied for. We are wholeheartedly committed to optimising your prospects of success by making suitable arrangements so that you may showcase your full potential

PURPOSE STATEMENT:

The Banking Operations SME&Quality Assistant Manager will provide Global Support to all Banking Operation Team in solving any technical issues, ensuring robust processing of global payments, drive the automation and standardization agenda and global process standardization

PRINCIPAL ACCOUNTABILITIES

• Drive and implement the Banking Operation improvement and simplification agenda thru system automation solutions
• Global process standardization by organizing and leading regular Banking Operation workshops
• Act as single point of contact for all DBS Centers for all standard/manual/emergency payments improvement initiatives from a system or process perspective
• Contribute to the Banking Operations Touchless payments agenda by overseeing automation/simplification initiatives (e.g: Payment Warehousing, Auto Scheduled Payment runs, SAP workflows)
• Strong collaboration with the GPE’s, external banks, technical teams’ stakeholders and ensuring that all internal/external issues are being handled with no impact on the payments process
• Act as escalation point for any technical issues, raise the required incidents and follow-up with the respective teams to ensure the solution is implemented in a timely manner.
• Drive all UAT required during business release, ad-hoc requests, new entities creation or system enhancements.
• Leverage technology and systems in delivering manual/emergency and failed payments reduction.
• Share best practices, oversee, and implement solutions that would increase the level of automation in the overall payments process
• React fast and with the appropriate level of seniority in addressing any external changes that would impact the payments process (central bank requirements, international new standards, etc)
• Drive standardization and productivity improvement initiatives for all GBS Centers
• All technical issues being addressed in a timely manner and ensuring no business disruption
• Perform payments analysis with the scope of identifying operating cashflow uplift opportunities within Accounts Payable space
• Ability to perform gap analysis and develop process improvement plans (LSS Methodology)
• Positive feedback from all relevant stakeholders and End Market contacts.