Banking Sector | Technical Support - Lisboa (Hybrid)

at  Devoteam

• At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 20 EMEA countries. Become one of our +10.000 tech and business leaders on cloud, data and cyber security. Let’s fuse creativity with technology together and build innovative solutions that actively change things for the better.
• Response, restoration, and resolution of technical issues on customers
• Ensure that the customer issues are restored in a timely manner according to the specified SLAs
• Ensure every customer reported issue is properly documented
• Ticketing systems for tracking purposes and learning opportunities
• Measure and act upon the service metrics, thresholds, and key performance indicators used to govern the ticket resolution process
• Use and apply Technical Support processes, policies & tools documentation and contribute to their continuous improvement
• Direct involvement with the customer success, product, and engineering teams
• Technical background in Network Systems, IT, Electrical Engineering or related
• Knowledge of Linux/Windows
• Troubleshooting, ability to come up with efficient solutions for unordinary issues
• Ability to describe the details on technical issues in all their complexity when needed
• Knowledge of English (intermediate level)
• Knowledge of operating systems and complementary tools associated with the development, testing and IT solutions monitoring
• French
• Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities

Please refer the Job description for details