Banking Sector | Technical Support | Porto (Hybrid)

at  Devoteam

• At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 20 EMEA countries. Become one of our +10.000 tech and business leaders on cloud, data and cyber security. Let’s fuse creativity with technology together and build innovative solutions that actively change things for the better.
• Troubleshoot and resolve technical issues related to our smart locker systems
• Work closely with the Field Maintenance Manager and technicians to escalate and resolve complex issues
• Document technical issues and resolutions in the internal knowledge base
• Collaborate with internal teams to improve products based on customer feedback
• Troubleshoot platform-related issues;
• Use logging and troubleshooting tools to identify performance bottlenecks and perform root-cause analysis.
• Bridge with R&D issues and defect priorities to be a part of our product’s continuous improvement process.
• Proficiency in at least 1 database (Oracle, Sybase, SQL Server);
• Basic knowledge of PowerShell Scripts;
• Ticket Tools;
• English;
• French
• The Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities

Please refer the Job description for details