Banqer Primary Teacher Success Manager (Parental Leave Cover)

at  Banqer

BANQER

Banqer is New Zealand’s leading financial EdTech company, serving over half of all New Zealand schools, and having helped over half a million students throughout Australasia with our technology.
As an EdTech company, education and people are at the core of our business, but so too is technology. We’re continuously growing and striving to have the greatest impact we can on individuals and local communities. This is why we’re leading the pack when it comes to financial education software, both locally and internationally.

REQUIREMENTS

We’re looking for a results driven individual, with the ability to understand the challenges of the education sector, build strong relationships with teachers, and find solutions to their problems using our technology.

• Relevant Experience: You’ve got proven experience in a similar role, preferably within a software development or start-up environment, and you’re comfortable in a fast-paced setting with changing demands.
• Relationship Builder: Values and nurtures relationships with customers and stakeholders to enhance business outcomes.
• Results-Oriented: You’re driven by achieving targets, you focus on current information to influence strategic decisions and meet goals effectively.
• Self-Starter: You demonstrate initiative and can work independently, reliably getting the job done.
• Prioritisation Skills: Capable of discerning critical tasks and focusing efforts where they will have the most impact on company objectives.
• Strong Communication: You have excellent verbal and written communication skills, with the ability to build rapport quickly and effectively.
• Transparent Communicator: Provides clear insights into performance to senior management, ensuring alignment with company goals.
• Solutions-Driven: Approaches challenges with creativity and a proactive mindset, focusing on identifying and implementing solutions to move past obstacles.
• CRM Proficiency: Experienced in utilising CRM tools (ideally ActiveCampaign) to support sales strategies and objectives.
• Flexible Working Hours: On an ad hoc basis you can adjust your hours to work until 7pm, ensuring accessibility to the Australian educator market.
• Collaborative In-Office Culture: You embrace an ’office first’ culture, working shoulder to shoulder with your colleagues to foster a collaborative and engaging work environment to help you grow and add value.
• Passion for Financial Education: You’re committed to Banqer’s mission of promoting financial literacy and have a passion for financial education.

THE ROLE

An opportunity exists for a vivacious, customer centric individual to join the Banqer Primary team, on a fixed term basis to cover parental leave. The role of Banqer Primary Teacher Success Manager is designed to support and expand our customer base, which includes educators within the primary education sector across New Zealand and Australia.

KEY RESPONSIBILITIES

• Teacher Onboarding: Welcome new users to Banqer Primary, understanding their unique and specific pain points. Work with them through seamless onboarding and personalised support, ensuring their success from day one to drive high engagement.
• Teacher Success and Support: Deliver exceptional customer success by managing onboarding processes with precision, nurturing strong relationships, and swiftly resolving issues, all to drive user satisfaction and retention.
• Product Expertise: Become the ultimate champion of Banqer’s Primary school product, continuously deepening your understanding to better serve and anticipate the needs of our customers.
• Collaborative Sales and Marketing Support: Collaborate closely with our marketing team to amplify Banqer Primary’s reach and impact, engaging with potential users across various channels to spark interest and accelerate adoption.
• Reporting: Provide timely and accurate reporting of pipeline opportunities, and other insights from the frontline, to help inform and support strategic decision making and business planning.
• Industry Knowledge: Stay ahead of changes in the education sector, keeping informed on trends and regulations, ensuring Banqer remains at the forefront of innovation and relevance to effectively engage with our audiences.