Banquet Porter/Server (Casual)

at  Red Deer Resort Casino

Red Deer Resort & Casino is looking for a hardworking and reliable Banquet Porter/Server to join our team! As a Banquet Porter, you’ll play a key role in setting up and breaking down events, ensuring the venue is perfectly arranged for our guests. If you have a strong attention to detail, enjoy working in a fast-paced environment, and are looking for a part-time role in hospitality, we’d love to have you on board!

SUMMARY

Under the guidance of the Banquet Supervisor, the Banquet Porter/Server is responsible for the set-up of assigned tables, retrieving and serving alcoholic and non-alcoholic beverages, in addition to serving food orders to guest tables in a prompt, courteous and efficient manner. The successful candidate must have superior customer service, ability to work as a team and multitasking skills, as well as the ability to prioritize tasks with minimal supervision.

EDUCATION, QUALIFICATION AND REQUIREMENTS

• Minimum high school diploma or GED; Some education in hospitality (preferred but not required)
• One to two years of related experience in a fast-paced environment transporting food and beverage trays of up to 25 pounds; similar hotel work experience is preferred but not required
• Proven Customer Service Skills
• Ability to perform duties with minimal supervision
• Ability to work as part of a team and follow instructions
• Willingness to learn and able to quickly adapt to change
• Can work well under pressure
• Excellent work ethic: driven, organized, dependable, flexible, available to pick up or volunteer for shifts as required to maintain operational requirements
• Must be fluent in English, both written and verbal. Ability to work following verbal and written instructions.
• Pro Serve Certificate required
• Protect Certificate required
• As a condition of employment, associates are to have a criminal record check prior to their first day of work

• Ability to maintain knowledge of service requirements such as menu selections, ingredients, prices, station assignments and table settings
• Be aware of the group name, type of function, expected attendance, and scheduled hours of service and arrange for special requests
• Maintain knowledge of, and strictly abide by, provincial liquor regulations
• Assist with event preparation, set up and closing, including setting up and packing away tables, tablecloths and place settings
• Warmly greet guests as they arrive and assist them with seating
• Take guests’ alcoholic and non-alcoholic beverage orders, utilizing suggestive selling techniques when specified on function requirements
• Be familiar with all hotel services, features, local attractions and activities to respond to guest inquiries accurately and promptly
• Clean the meeting/banquet room(s) when not in use. When filling the role of Banquet Porter/Server, you will vacuum the carpets, spot clean walls, wipe down chairs and dust all areas of the room(s).
• Communicate any areas of need, problems, and concerns from guests to the immediate manager or supervisor.
• Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
• Maintain high standards of safety and cleanliness in all areas of the meeting/banquet room(s).
• Adhere to grooming and appearance standards, and the personal hygiene policy of the hotel consistently
• May be required to perform other job-related assignments as requested by the immediate manager or supervisor