Barista

at  St Jude Childrens Research Hospital

Ensures service standards are met and surpassed by creating the Starbucks experience for customers by providing prompt service, quality beverages and products, and maintaining a clean and comfortable environment.

MINIMUM EDUCATION AND/OR TRAINING:

• High School Diploma or GED is required

MINIMUM EXPERIENCE:

• Previous Barista or Food Service experience preferred

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job, the employee is regularly required to stand
• The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
• The employee is occasionally required to sit and stoop, kneel, or crouch
• The employee must occasionally lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals and extreme heat
• The noise level in the work environment is usually moderate
• An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job
• The employee must move about the work space to access work surface and shelves, cabinets, drawers, and equipment that are at, below or above the work surface.
• Nothing in this job description limits management’s right to assign or reassign duties and responsibilities to this job at any time as business needs dictate. This job description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.
  The work schedule will be Monday - Friday 9:15am - 5:45pm and occasionally weekends.

• Provides exceptional customer service. Delivers legendary service to all customers with a “customer comes first” attitude, connects with the customer, and responds and takes care of customer needs with the “just say yes” approach. Anticipates customer and store essentials by constantly evaluating the store environment and customers for cues. Discovers customer needs and appropriately suggests other products with every customer to enhance service and meet sales goals. Assists customers in the selection and purchase of specialty coffee beverages and whole bean sales as necessary. Presents oneself professionally and demonstrates clear communication by using Star Skills with all customer and fellow associate interactions. Adheres to the Starbuck’s dress code.
• Prepares quality beverages and food products and serves to customer. Provides quality beverages including espresso drinks and Coffee of the Week, food products, and Whole Bean consistently for all customers by adhering to all recipe and presentation standards. Follows state, federal and The Joint Commission health, safety and sanitation standards/guidelines when preparing and serving product.
• Maintains quality store operations. Follows store policies and procedures for operational flow at each station. Organizes work throughout the store in a manner that facilitates efficient customer service. Maintains a clean and comfortable environment by performing cleaning tasks in accordance with the Duty Rosters and cleaning standards. Follows inventory stocking and recording guidelines. Ensures compliance during store visits. Assists in merchandising, stocking, rotating and storing all products.
• Operates cash register. Counts and verifies starting cash amount. Enters each transaction according to designated category. (i.e. cash, gift card, credit card, etc.). Maintains register security by following cash handling and register policies. Notifies supervisor of any error.
• Maintains and safely uses equipment. Operates beverage and food service equipment according to Starbucks/ Department policy. Disassembles and reassembles equipment as required for cleaning. Performs equipment cleaning and maintenance in accordance with the preventive maintenance checklist.
• Performs other related duties as assigned or directed to meet the goals and objectives of the department and the hospital.
• Maintains regular and predictable attendance.