BasicNet - Hardware & Software Technician

at  BasicNet

ABOUT US

BasicNet Group
BasicNet is the first marketplace in the clothing industry that owns several well-known brands in the apparel, footwear, and accessories market, including Kappa®, Robe di Kappa®, Jesus® Jeans, Superga®, K-Way®, Sebago®, Briko® and Sabelt®. Headquartered in Turin, Italy, the company operates on intangible aspects through a global network of licensees who produce and distribute its products, and offers various services to its network, such as research, development, global marketing, and information technology.
More at www.basic.net
BasicNet
We bring together a great number of entrepreneurs from all over the world with a common objective. We handle all critical information pertaining to the supply chain. We earn a service commission of approximately a third of the added value generated by the entire process, capitalizing on increase of the brand value due to sales development. We do all this while continuously researching and implementing the best IT technology and the driving constant improvement of web integration to manage all our business processes. We stand for antitrust of the network.

WHO WE ARE LOOKING FOR

We are looking for a resource who will manage the technical IT assistance for users remotely and on site, at the company headquarters. In addition, he/she will provide support in the continuous updating of the information system, in order to improve the management of the service itself.

Knownledge, Skills & Abilities Required

• IT high school diploma or participation in specific technical courses;
• proficiency both in Italian and English;
• knowledge of computer hardware;
• previous experience in the IT sector in the same tasks;
• knownledge of spoken and written English (B2);

KEY RESPONSABILITIES

• hardware and software configuration for PCs, printers, VoIP telephones, smartphones;
• management and monitoring of user requests, remotely and on-site, via Help Desk ticketing system;
• PC preparation/installation/upgrades/licences/hardware parts replacement;
• technical troubleshooting and support, device management and their functionalities (Printers /Wi-Fi/PCs/Projectors);
• IT supplier administrative management (quotations and orders);

SKILLS

• computer hardware(Required)
• italian(Required)
• english(Required)

Please refer the Job description for details