BDC / Delivery Specialist

at  Country Hills Ford

JOIN US AT COUNTRY HILLS FORD AND HELP SHAPE THE FUTURE OF AUTOMOTIVE EXCELLENCE.

We are seeking a Customer Centric Individual who thrives in a collaborative environment, working seamlessly with colleagues and customers across multiple generations. Here, we value cohesiveness and teamwork, fostering a supportive and enjoyable work atmosphere where everyone’s contributions are celebrated.

POSITION SUMMARY: GUEST SPECIALIST

The Guest Specialist is responsible for answering in-bound leads from customers via email, phone and chat. They will initiate calls to schedule and confirm appointments in English. In addition, their duties include regular communication and follow-ups to existing customers, as well as the management of specific communication campaigns.

EDUCATION, SKILLS AND EXPERIENCES:

This fantastic opportunity is suitable for an energetic, self-motivated, customer-focused individual looking to take their career to the next level!

REQUIREMENTS:

• High school diploma or equivalent.
• Fluent in verbal and written English language.
• Superior telephone manners and strong interpersonal skills.
• Outgoing, positive, ‘smile’ on the phone: fully grasp and apply the best practice guidelines for outgoing / incoming calls, emails and campaigning.
• Previous BDC experiences. Able to manage 50-100 interactions per day.
• Able to write simple, professional correspondence, including email, chat and SMS, etc.
• Knowledge of vehicles, equipment, and/or services offered.
• Strong knowledge of Microsoft Office products, including Email, Excel and Word.
• Able to maintain filing systems and basic database.
• Strong customer service orientation.
• Previous CRM experience an asset.
  The McManes Automotive Group is an equal opportunity employer that welcomes all applicants. We thank you for your interest, however, only those applicants selected for an interview will be contacted.

GUEST SPECIALIST DUTIES:

• Answer emails and telephone calls from customers who have demonstrated an interest in the company’s products.
• Communicate with customers by phone or email to provide information and promote business opportunities and/or to book and confirm appointments.
• Assist customers during their navigation on the website.
• Chat online with customers surfing on the company’s website.
• Provide information on and actively promote motor vehicles or promotions.
• Enter the result of each communication into the CRM software and perform necessary follow-ups.
• Ensure a high level of customer satisfaction is always maintained.
• Build trust and maintain a solid business relationship with customers.
• Provide proactive communication with each customer after conclusion of sale.
• Source/find opportunities for renewal and for new business through multiple contacts with the dealers’ customers.
• Participate in team meetings, workshops and individual development sessions.

DELIVERY SPECIALIST DUTIES:

• Ensures pre-delivery has been properly performed and the vehicle is ready for the client.
• Personalizes vehicle delivery to the customer’s needs by demonstrating the features of the vehicle and assist with set-up if necessary.
• Update weekly all inbound vehicle books/manuals to vehicles on order and status.
• Follow up with customers to ensure complete satisfaction.
• Issue purchase orders for various vendors