ABOUT BALDOR

Since our beginnings as part of the iconic Greenwich Village retail store, Balducci’s, Baldor has maintained its original promise – curate and deliver the best ingredients from around the world. For 25 years, we have served the food industry using cutting-edge logistics to create a seamless customer experience. Our commitment to service and quality has made us the first choice in distribution for a diverse list of industry leaders, including hotels, restaurants, county clubs, hospitals, and nursing homes.

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POSITION SUMMARY

As an industry leader in wholesale, retail, and foodservice distribution, Baldor Specialty Foods continues to grow and evolve at a rapid pace across all departments. The Baldor Business Development Representative is a critical front-line member of our Customer Service and Sales Executive support teams. Your inherent service before sales approach to every interaction, passion for food, and desire to grow company sales will be helpful in all aspects of your role. Whether answering phones, responding to emails, or supporting internal team members on common goals, you will provide above and beyond customer service both internal and external while mitigating specific customer issues and a heavy focus on upselling and customer growth while delivering a best-in-class customer experience. You will be expected to know Baldor’s products and policies inside out (training will be provided) and use critical thinking to apply this knowledge in a manner that best services our customers. The Business Development Representative will report to a Regional Sales Manager and corresponding Sales Executives. This position provides fantastic opportunities for growth into a full-time sales executive role.

REQUIREMENTS AND SKILLS

• Associate / Culinary Arts Degree, preferred.
• Minimum 2 years of Customer Service and/or Sales experience.
• Previous experience in the Hospitality industry. In the absence of Hospitality experience, previous Sales Support experience will be critical.
• A love and deep understanding of food and the desire and willingness to learn about Baldor’s product catalog.
• Excellent communication skills; both verbal and written along with excellent listening skills.
• Must be proficient in MS Office.
• Strong problem solving and analytical skills.
• Extreme attention to detail.
• Ability to work independently and manage multiple priorities.
• Must be highly motivated and have a positive attitude.
• Ability to speak Spanish, Chinese (Mandarin / Cantonese) or French is a plus.
  Join our dynamic team and make a significant impact on the success of our products and the satisfaction of our customers. Apply now. We look forward to meeting you

• Using excellent customer service skill set, you will provide industry leading support to our Sales Executives and serve as a critical bridge between current and prospective Baldor customers and our internal customer care teams, while this is a sales growth focused role, a critical component to your success will be balancing customer care with customer sales portfolio growth.
• Maintain up-to-date, seasonal product knowledge of Baldor’s extensive catalog as well as expert comprehension of all Baldor policies. You will leverage this knowledge, your love for food, and your passion to deliver amazing customer service to aid in all aspects of your role in supporting our customers and growing sales.
• Key metrics you will be evaluated on may include, but are not limited to, customer management & support, providing Solutions with Options; Upselling, and portfolio sales growth year over year.
• With every interaction, your goal will be to provide customers with a ‘Service before Sales mindset. Upselling, managing customer prices & special menus, supporting and working well with Sales Executives will be critical components to success in this role.
• Field incoming customer communications with a friendly, helpful, and empathetic ear. Leverage your thorough knowledge of Baldor products and food and to ensure customer issues and requests are resolved promptly on the first call.
• Monitor the Baldor Zendesk Customer Support platform to respond to email inquiries in a timely manner that adheres to company Service Level Agreements (SLA). To reduce ticket volume, you will focus on first contact issue resolution to eliminate the need for customers to reply unnecessarily.
• Support a dedicated team of Sales Executives to assist with day-to-day needs aimed at increasing customer satisfaction and increasing Baldor sales. This may include order entry, delivery ETA and routing requests, new customer application submissions, customer training and guidance with Baldor’s website, and more.
• Know Your Audience: You will have an in-depth understanding of how Baldor customers’ needs, expectations, and communication styles vary across our different business segments. Home Delivery customers, Michelin star chefs, mom and pop restaurants, national retailers, hotel food and beverage managers (just to name a few!) all have varying expectations, and you will be a master at communicating with them all. The one thing they have in common is an appreciation for Above & Beyond service. You will understand this goal and strive to meet it with every interaction.
• You will have a desire to constantly improve. By understanding the value in constructive feedback, you will be an active and engaged participant in ongoing coaching and training sessions aimed at improving your performance, the customer’s experience, and their overall satisfaction with their Baldor partnership.