Beauty Advisor- French speaker

at  Teleperformance Portugal

What you can expect
Are you looking for your next career move as Customer Care for Beauty Products?
Are you a communicative person? Do you understand the importance of delivering the best customer service? Then, you are the perfect match for this job!
Share your passion for beauty products and work for a luxury brand.
Are you ready for the challenge?
At Teleperformance Portugal, you will have the opportunity to inspire and help customers. Work in a fast-growing company with great teammates! Build a successful career in one of the best companies to work for in Portugal!
Whomever you are, whatever you do, bring your ambition, ideas, energy and determination. Come drive our business into the future.
We need those who have what it takes to live their ambitions and drive true impact in their work. Those willing to play their part in embracing a world of possibilities.
Our client
Is a global leader in prestige beauty – delighting consumers with transformative products and experiences, inspiring them to express their individual beauty. They are the only company focused solely on prestige makeup, skin care, fragrance, and hair care with a diverse portfolio of 25+ brands sold in approximately 150 countries and territories.

What you’ll do

• As a Customer Care for Beauty Products, you’ll set and maintain the highest levels of service for consumers and guests;
• Provide advice, answer questions, and promote the client’s brands in every interaction;
• Communicate with consumers by telephone, email, live chat, messaging and social media;
• Provide advanced sales through servicing to ensure well rounded and complete beauty solution for consumers;
• Place orders, resolve technical queries, and undertake associated administrative activities;
• Provide first contact resolution on service inquiries, complaints and on complex consumer questions within a variety of topics;
• Liaise with leadership and other teams to ensure a full resolution for the consumer;
• Understand the potential risk to the business of some inquiries/complaints;
• Show awareness when cases need to be escalated to an I&E advisor or Team Leader (i.e. viral social media public posts).

What you’ll need

• Fluent level of written and verbal communication skills in French;
• Good level of written and verbal communication skills in English (minimum B2);
• Excellent communication skills and social intelligence – empathy, self-awareness, cultural sensitivity;
• As a Customer Care for Beauty Products, you’ll need previous call center experience in sales and/or customer service capacity;
• Aptitude for problem-solving;
• Dynamism and team spirit;
• Flexible and quick learner, able to adapt continuously.

Benefits

• International career in a multicultural environment;
• Investment in training and personal development;
• Good reference for future career;
• Leadership opportunities;
• Challenging work as a Customer Care for Beauty Products;
• Opportunity to grow in a dynamic leading multinational company;
• Accommodation in a Teleperformance apartment;
• Refund of initial flight expenses;
• Annually complementary return flight to your home country (within Europe);
• Health Insurance since day one in the company;
• Free company events and activities.

Teleperformance Portugal
Teleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work® Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine!
With more than 12 000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.
Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal

• As a Customer Care for Beauty Products, you’ll set and maintain the highest levels of service for consumers and guests;
• Provide advice, answer questions, and promote the client’s brands in every interaction;
• Communicate with consumers by telephone, email, live chat, messaging and social media;
• Provide advanced sales through servicing to ensure well rounded and complete beauty solution for consumers;
• Place orders, resolve technical queries, and undertake associated administrative activities;
• Provide first contact resolution on service inquiries, complaints and on complex consumer questions within a variety of topics;
• Liaise with leadership and other teams to ensure a full resolution for the consumer;
• Understand the potential risk to the business of some inquiries/complaints;
• Show awareness when cases need to be escalated to an I&E advisor or Team Leader (i.e. viral social media public posts)