Beauty Coach Expert 1

at  Clarins

Date: 31 Oct 2024
Location: London, GB, W1G 9DN
Company: CLARINS
BEAUTY COACH EXPERT - 37.5 Hours - National

THE ROLE:

The Beauty Coach Expert is an Ambassador of the brand’s uniqueness. A key part of this role is educating customers on Clarins “unlimited” philosophy. Delivering excellent customer care, listening to & understanding customer concerns, even the non-expressed ones and building relationship based on trust are key to success in this role. Giving personalised beauty advice ensures that each customer feels valued and unique. The Beauty Coach Expert is the cornerstone of the team, mentoring the team and encouraging a pleasant and productive work environment. Individual set objectives are linked directly to the unlimited strategy and include actively participating in team goals, planning and executing counter events, maximizing new launches, establishing customer loyalty with repeat purchases and increasing market share by introducing new customers to the Brand.

WHAT YOU’LL DO:

• Lead the consultation and personalisation of the beauty ritual, listening to show a perfect understanding of customers’ needs in order to educate and influence customers.
• Be best-in-class using touch techniques on the customers skin in order to provide the best diagnosis, demonstration and product recommendation.
• Pro-actively expand new customer recruitment and regular customer retention.
• Systematically collect, record and maintain accurate customer data information, observing confidentiality.
• Master products & service knowledge, to be able to offer alternative and complimentary product.
• Demonstrate employer advocacy through social media on a voluntary basis.
• Lead by example to inspire, motivate and guide team to cultivate an environment built on brand values.
• Deliver sales KPIs and proactively take actions to reach required goals.