Beauty Team Lead, Full Time

at  Brown Thomas Arnotts

GET TO KNOW US

At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

KNOW WHAT WE’RE LOOKING FOR

• Effective communication
• Strong sense of teamwork
• Self-motivation
• Strong customer service skills
• Passion for our brands and our products

KNOW HOW WE WORK

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.
We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.
We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.
We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.
Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members – their diverse backgrounds, abilities and experiences make our business stronger. We don’t discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and / or membership of the Travelling community.
We aim to ensure the candidate experience is accessible to all and every new team member who joins Brown Thomas Arnotts can expect to become part of a progressive community where different backgrounds, views & personalities aren’t just welcomed – they’re positively nurtured. After all, we want you to bring your whole self to work. Please contact us at careers@brownthomas.ie to request accommodation.

Customer Experiences

• Ensure the team is meeting and exceeding our customer’s needs through product knowledge and excellent customer service
• Support the management team with the coordination and implementation of all customer related events and in store promotions
• Support and coach team members with customer queries / returns where necessary
• Create awareness of additional services and ensure that they are offered to customers e.g. Personal Shopping and Brown Thomas Loyalty Card etc.
• To ensure that all team members have a full working knowledge of customer loyalty and build on it through attentive service and showcasing our loyalty progra

KNOW THE ROLE

Customer experience is at the heart of everything we do. Wherever you work, you will take enormous pride in providing an excellent customer experience. Which means assisting and supporting in the day to day activities in the store. The team lead is a leader and mentor supporting team members in delivering the highest level of customer service.

RESPONSIBILITIES & DUTIES

People

• Working as part of team, delivering extraordinary service to both external and internal customers
• Participate and support with delivering team briefs
• Support Department Manager in the completion of daily floor planners to provide for the smooth running of each area
• Ensure all team members are dressed appropriately for business each day, complying with the company dress / grooming guidelines
• Ensure team members are adequately upskilled and inducted into their relevant areas, i.e. completion of elearning programmes, training etc.
• Delegate tasks and assign responsibilities ensuring follow up
• Ensuring communication is open and clear within the team
• Contributing to team targets and goals
• Provide a forum for team members to discuss issues and problems relating to the department and to brain storm solutions
• Recognise and coach good performers with positive reinforcement for continued performance and coach poor performers outlining the expected levels of performance and behaviour
• Be aware and observe all Company policies and procedures
• Actively live and embed the Brown Thomas Group Values with each team on a regular basis

Product

• Being passionate and enthusiastic about products and services available
• Acquiring and updating product knowledge through supplier training, product labels, magazines etc
• Being aware of product lines in other departments and introducing related product to the customer
• Being knowledgeable of additional services on offer throughout the store including events and promotions

Customer Experiences

• Ensure the team is meeting and exceeding our customer’s needs through product knowledge and excellent customer service
• Support the management team with the coordination and implementation of all customer related events and in store promotions
• Support and coach team members with customer queries / returns where necessary
• Create awareness of additional services and ensure that they are offered to customers e.g. Personal Shopping and Brown Thomas Loyalty Card etc.
• To ensure that all team members have a full working knowledge of customer loyalty and build on it through attentive service and showcasing our loyalty program

Destinations

• Taking pride in ensuring team members maintain standards on a daily basis
• Ensure stockrooms are laid out in an orderly, disciplined and commercial fashion and kept neat and tidy at all times
• Ensure all merchandise is checked, priced and stocked properly
• Be aware of all store promotional activities, including window displays, advertising etc.
• Ensure all promotional material/ticketing is ordered and in place on time and in keeping with company standards
• Ensure regular feedback is given to senior management on customer reactions to merchandise
• Following health and safety procedures and security procedures
• Learn, understand and comply with all company policy and procedures

General

• To assist with any other duties required by Store Management
• To maintain a good working relationship with colleagues in store
• To represent the Company’s interests with all internal & external interactions
• To observe confidentiality in respect of Company activities
• To be aware of and adhere to all store audit requirements