Behavioral Health Receptionist

at  Brandywine Counseling Community Services Inc

KNOWLEDGE, SKILLS AND ABILITIES:

• Must have the ability to work well either alone or as part of a team.
• Excellent computer skills
• Excellent interpersonal skills. Ability to interact with people of a variety of backgrounds.
• Knowledge of principles and practices of basic office management and organization.
  Requirements:

QUALIFICATIONS:

• REQUIRED: High School Graduate or Equivalent
• PREFERRED: Associate degree
• REQUIRED: 1 year in office environment, 3 years related experience, some knowledge of treatment for substance use disorder/Mental Health Disorder.
• PREFERRED: Bilingual with fluency in reading/writing in Spanish

• General clerical duties
• Check and prepare reminder calls or correspondences for clients.
• Assures telephone is answered in a timely manner and all messages are relayed to the appropriate department or person.
• Files all and retrieves all documentation needed to stay in compliance with DE state and federal regulations.
• Obtaining client demographic and verifying insurance information at each visit
• Obtaining necessary client information to meet current Federal guidelines and insurance use guidelines for electronic medical records.
• Scan pertinent client information into EMR including client authorizations, recent labs delivered etc.
• Collecting co-payments, including cash, checks, and credit cards.
• Entering visit charges into EMR per doctor’s coding on scheduler
• Scheduling follow-up appointments.
• Insuring patient has necessary paperwork and insurance documentation for intake.
• Obtaining client authorization for medical records release, HIPAA, Reminder calls, etc.
• Identifying and resolving minor client billing complaints
• Maintaining cleanliness of waiting area and assure site brochures and other marketing material is visible to clients.
• Assure counselors are alerted when client arrives for appointment.
• Ensure reminder call consent is completed and uploaded to EMR system.
• Maintaining payment log to track all accounts receivable and payments made by clients
• Opening and closing procedures
• End of the month reports (gas logs, mileage logs, reconciliation of payment logs)
• Supply orders
• Bank deposits once a month for cash collection
• Act as liaison between medical department and clinical department as it relates to scheduled appointments
• Complies with all BCCS policies and procedures.
• Performs other related duties as assigned by Behavioral Health Office Manage