Behaviour Support Officer

at  SOUTHERN CROSS SUPPORT SERVICES

• Flexible Work Arrangements Available | NDIS Knowledge/Experience desirable
• Ongoing Training & Support | Career Development Opportunities
• Permanent Part-time - 20 hours/week | Bundaberg Location

ABOUT US:

Southern Cross Support Services (SCSS) is a leading provider of disability support services committed to empowering individuals with diverse needs to achieve their fullest potential. Our dedicated team of professionals delivers personalised care and support, fostering inclusive communities and promoting independence.

JOB SUMMARY:

We are seeking a compassionate and experienced Behaviour Support Officer to join our fast-paced & supportive specialist behaviour support team. In this role, you will manage new NDIS referrals and intake of new participants ensuring timely and respectful communication. You will assist in supporting accurate data management and administrative functions for the behaviour support team across the state. This part-time position of 20 hours/week has the potential to evolve to full time work in the future. Perfect for a parent returning to work, or someone studying in a psychological or community services based field, this position has capacity for career growth and development.

WHY WORK WITH US:

• Opportunities for professional development and career advancement.
• Renumeration that reflects your experience and qualifications.
• A supportive and collaborative work environment.
• The chance to make a positive impact on the lives of those we support.
  How to Apply: If you are passionate about making a difference and have the skills and experience we are looking for, we would love to hear from you. Please apply now by submitting your resume and cover letter addressing the criteria to succeed via SEEK. Any questions, please submit enquiries to jobs@cruxms.com.au!
  We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures are respected and that a variety of perspectives are not only welcome – they are essential to our success

KEY RESPONSIBILITIES OF THIS ROLE:

• Referral Management: Engage with and manage referrals for new NDIS participants, ensuring positive initial interactions.
• First Point of Contact: Provide timely, respectful, and responsive communication to participants and their key contacts. Address inquiries and provide clear information about our services and the process. Manage receptionist duties, including answering calls, and scheduling initial appointments.
• Data Management: Operate and maintain systems for accurate data entry, record-keeping, spreadsheets, and filing systems. Ensure all information is up-to-date and meets NDIA and organisational requirements.
• Administrative Support: Make informed decisions around the daily operations and delivery of administrative services. Handle confidential information with the utmost discretion and integrity.
• Reporting: Collate and prepare data for end-of-month reporting to the NDIS Business Unit. Assist in the preparation of reports and ensure compliance with reporting requirements.
• Practice & Performance: Participate in practice and performance reviews, contributing to the ongoing development and improvement of our services.

TO SUCCEED IN THIS ROLE YOU WILL HAVE:

• Demonstrated experience in a similar administrative or support role within the Community Services sector
• Relevant qualification related to Business Administration or other Community Services related field is desirable.
• Experience surrounding NDIS frameworks and the use of PRODA is desirable.
• Proficiency in the Microsoft Office Suite and other relevant software
• Excellent communication skills with a strong ability to provide clear, respectful, and timely information.
• Strong organisational skills and attention to detail with experience in data management, record-keeping, and operating administrative systems.
• Ability to make informed decisions and manage daily operational tasks efficiently.
• Blue Card for Working with Children and NDIS Worker Screening Clearance