Belfast: Quality Monitoring Officer

at  North West Care and Support

JOB DESCRIPTION

NWCare are recruiting for a Quality Monitoring Officer for our Belfast branch. The successful applicant will work 37.5 hours per week, Monday to Friday.

We offer our staff:

• Excellent hourly rate
• Mileage paid
• Annual leave on a pro rata basis
• On-line learning
• Training academies throughout Northern Ireland
• Practical paid training
• Internal career progression
• Uniforms supplied
• Experienced care company with over 50 years in healthcare
• Recommend a Friend incentive - any of our staff who recommend someone who comes to work for NWCare will receive a voucher (no limit to number) worth £250.00

To ensure NWCare Service Users receive delivery of care in accordance with company policies and procedures and in line with company Aims and Objectives. He/she is responsible for carrying out quality monitoring, health and safety risk assessments in line with legislation and company Health and Safety Policy, staff monitoring and spot checks on behalf of the company.

• To carry out service quality monitoring on behalf of NWCare, including onsite visits and Service User telephone monitoring.
• To attend Service User reviews and contract monitoring reviews.
• To follow up and record any issues/complaints that may arise with Service Users or relatives including the referring of complaints to the Registered Manager for investigation.
• To refer all information gathered through monitoring to the Registered Manager for auditing purposes and to make recommendations for improving on any under-performance identified, via a monthly quality monitoring report.
• To monitor staff and Service Users in accordance with quality monitoring schedules and monitoring standards.
• To carry out Health and Safety risk assessments in line with legislation and company Health and Safety Policy.
• To promote the Aims and Objectives of NWCare as defined in the company Statement of Purpose.
• To adhere to all company policies and procedures.
• To maintain the confidentiality of information as per company Confidentiality Policy and GDPR Legislation.
• To attend Care Management reviews when required.
• To report to the Registered Manager regarding quality issues or concerns regarding any part of the company systems and processes.
• To ensure reports, action plans and quality improvement plans are completed and submitted within agreed scheduled times.To participate in performance reviews and development planning.
• To travel to all areas and locations as business needs dictate.