Bell Service Agent

at  HOLIDAY INN SINGAPORE ATRIUM

Responsibilities:
Help other employees in department, replacing them temporarily when necessary
Assist with heavy packages, coats, suitcase, etc. to give assistance courteously and quickly, before having to be asked
Prepare newspaper orders and co-ordinates with news vendor for early delivery. Supervises Bellman for newspaper deliver Maintain a willingness to please attitude and give undivided attention to any approaching guest
Adhere to guest checking in and checking out procedures pertaining to baggage handling
Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members
Assist arriving and departing guests by opening and closing car and taxi doors
Maintain a spotless Porte Cochere and Drive way
Guide the guest to the Front Desk and wait behind the guest during the check-in. Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk. Without delay, escort the guests accordingly.

Be familiar with the layout of the hotel and memorize the preferred route for escorting guests

• Room the guest in accordance with hotel standards.
• Provide information to guests about the hotel facilities and services.
• Provide guest services and guidance.
• Be familiar with the lift workings and emergency stairs.
• Keep the baggage room clean and in order before going off duty on each shift.
• Use the Duty Log to document matters of importance.
• Operate Communicates equipment.
• Manage the key system securely.
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines.
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
• Log security incidents and accidents in accordance with hotel requirements.

Requirements:

• Possess Secondary or ITE education with at least 6 months’ experience in guest service or customer service.
• Without experience but is willing to learn and to take on a new challenge are welcome to apply.
• Possess good communication skills and love interacting with guests, employees and third parties that reflects highly on the Hotel and the Brand.

Travel is a journey. We help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952.
So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.
Contact Name:

Glenn Tay
Tel. No.:

67317139

Please refer the Job description for details