Bellperson/Doorperson- Full-Time

at  Sofitel

Company Description
“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

HOTEL DESCRIPTION

Located in prestigious Rittenhouse Square, the AAA rated 4-diamond Sofitel – Philadelphia, boasts 306 beautifully appointed guestrooms, featuring Lanvin amenities, dream bedding and a luxurious atmosphere. We will be your personal culinary connoisseurs, offering our classic, French inspired menu, made from the freshest ingredients harvested directly from our rooftop garden. Enjoy our signature hand-crafted cocktails in Liberté Lounge, the “in-place” to gather and mingle for Philly’s finest clientele.
Our team of highly trained Ambassadors are at your service, ready to provide a magnifique and memorable experience.

JOIE DE VIVRE IS IN OUR DNA, AND WE ARE SEEKING LIKE-MINDED INDIVIDUALS TO JOIN OUR TEAM!

Job Description
You only get one chance to make a great and lasting first impression!
From a very warm welcome to a fond and memorable farewell, the Bell/Doorperson, will take care of our guests, ensuring a lasting impression for them during their entire stay with us!

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Previous Hotel experience in a luxury Hotel environment and/or comparable hotel.
• Must have experience working with guests and customers and be a Service focused personality.
• Qualified candidate will be detail-oriented, organized and willing to go above and beyond to deliver luxury service.
• Minimum 1-year experience in a similar position in a luxury setting or hotel school degree.
• Must be flexible with days and hours.
  Additional Information

• Welcome all guests into our luxury environment while completing the Sofitel luxury standards to ensure both a warm welcome and fond farewell are memorable to all our guests.
• Handling all Guest Service inquiries including In-house guest requests.
• Assisting with luggage or any special requests for our arriving and departing guests while providing exceptional service.
• Assisting with information on our ALL Accor frequent guest program and directing the guests to enroll with the Guest Service agents.
• Handling all guest inquiries and requests, as well as providing hand-tailored experiences to ensure a memorable stay.
• Delivering luxury service that is efficient, empowered and cordial.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.
  Qualifications