Benefits Assistant

at  Metro Vancouver

Department: Human Resources and Corporate Services
Employee Group: Exempt
Location: 4515 Central Boulevard, Burnaby
Salary Range/ Wage Rate: Corporate Support, Level C1A ($69,378.48 - $81,635.09 annually)

THIS ROLE:

• Supports the scheduling and carrying out of employee sign-on meetings, completes the appropriate enrolment forms, and answers questions from employees about benefit eligibility and coverage; Provides support to field site offices that perform employee sign-on meetings independently and assists to resolve problems that arise. Provides appropriate forms and information to employees who have life events and other types of personal and employment situations that have a resulting benefits impact.
• Verifies identification and collects required documentation as specified in the offer letter and/or recruitment check-list in order to meet legislative obligations around employee identity and to support employee qualifications for the position.
• Enters and updates employee benefit enrolment information in PeopleSoft and the benefit carrier systems from sign-on documentation and from day-to-day communications and requests from employees.
• Ensures benefit coverage is accurately processed and enrolls employees in appropriate employee programs such as transit, fitness facilities and parking.
• Responds to benefit and pension related inquiries, including managing the employee benefits email and voicemail box, ensuring employees receive a timely and accurate response to their questions. Ensures complex benefit and pension related inquiries are escalated to the Advisors.
• Maintains collateral materials relating to the administration and promotion of the benefits plans, such as enrolment forms and benefit guides, ensuring they are kept up-to-date. Maintains Metro Vancouver intranet information about the benefit plans. Maintains an inventory of carrier guides and other materials as required.
• Supports with the completion of Municipal Pension Plan purchase-of-service estimates for employees and assists them in finalizing their purchases, including collecting forms and payment for employee cost-shared purchases and communicating employer cost-shared purchases to Payroll.
• Generates reports from PeopleSoft for a variety of processes including verifying ongoing benefit eligibility for employees and their dependents and identifying employees that require sign-on meetings or status change information.
• Files documentation and maintains employee files.
• Performs other related duties as required.