Benefits Call Center Representative

at  CONDUENT HR SERVICES LLC

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

REQUIREMENTS:

• High School Diploma or equivalent.
• Ability to pass a background check and drug test.
• Strong problem-solving skills.
• Minimum typing speed of 20 WPM.
• Legal authorization to work in the U.S. without visa sponsorship.

ABOUT US:

At Conduent, we deliver critical services for Fortune 100 companies and over 500 governments, creating positive outcomes for millions. Join us to thrive, make an impact, and be part of a supportive culture.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary for this role is $17/hour.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent

ABOUT THE ROLE:

As a Benefits Call Center Representative, you’ll play a key role in assisting individuals during their benefits enrollment process. Your efforts will directly impact their lives, providing essential support and guidance.

KEY RESPONSIBILITIES:

• Respond to client inquiries via phone and online.
• Assist participants in making informed benefits decisions.
• Process transactions accurately and efficiently.
• Explain forms and provide guidance for completion.
• Follow up promptly on inquiries and escalate as needed.
• Maintain up-to-date customer profiles.