Bereavement Manager

at  Department for Work and Pensions

JOB SUMMARY

As part of Disability Services (DS) you will be at the heart of helping to change people’s lives and supporting DS’ purpose of delivering timely and accurate outcomes to our customers.
This is a varied and exciting role, you will be involved in serving customers and their representatives in delivering a seamless bereavement support, on behalf of the department. This role is unique and challenging and will require a strong, sensitive and pro-active leader who can make sound business improvements and recommendations to improve service delivery.

JOB DESCRIPTION

Job description;
Bereavement Senior Leader (SEO)
SEO Leaders inspire colleagues through difficult situations, transform performance and are accountable for the effective utilisation of operational resources, delivering improved value for money and driving out inefficiencies.

Key tasks include:

• Directly line manage a team, provide clear, visible and strong leadership and engage with colleagues to drive high performance and quality.
• Create an inclusive team environment, embracing different individual needs, views and ideas promoting diversity.
• Work with internal and external stakeholders, encourage collaborative working between teams, build relationships and achieve mutually beneficial outcomes.
• Motivate, develop and encourage teams, undertake regular performance reviews, provide coaching, learning and development and one to ones to develop skills.
• Identify risks to performance achievement and drive forward continuous improvements and how this impacts on quality outcomes to customers.
• Monitor and improve the quality of the end-to-end customer experience, ensuring that ‘one customer, one service, one business’ becomes a reality within DWP.
• Provide relevant information to colleagues regarding changes to policy, legislation and statutory requirements as appropriate, and identify and implement best practice.
• Ensure all security matters (including information protection) are dealt with promptly and sensitively, in line with DWP policies and procedures.
• Work closely with wider SLT to influence decision making to deliver positive outcomes for customers and business.
• Use networking and influencing to create, maintain and improve service delivery for all customers.
• Support the identification of priorities and work collaboratively to ensure the delivery of both your own and others’ objectives.
• Must be able to display compassion and resilience as work is often challenging and complex.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Key tasks include:

• Directly line manage a team, provide clear, visible and strong leadership and engage with colleagues to drive high performance and quality.
• Create an inclusive team environment, embracing different individual needs, views and ideas promoting diversity.
• Work with internal and external stakeholders, encourage collaborative working between teams, build relationships and achieve mutually beneficial outcomes.
• Motivate, develop and encourage teams, undertake regular performance reviews, provide coaching, learning and development and one to ones to develop skills.
• Identify risks to performance achievement and drive forward continuous improvements and how this impacts on quality outcomes to customers.
• Monitor and improve the quality of the end-to-end customer experience, ensuring that ‘one customer, one service, one business’ becomes a reality within DWP.
• Provide relevant information to colleagues regarding changes to policy, legislation and statutory requirements as appropriate, and identify and implement best practice.
• Ensure all security matters (including information protection) are dealt with promptly and sensitively, in line with DWP policies and procedures.
• Work closely with wider SLT to influence decision making to deliver positive outcomes for customers and business.
• Use networking and influencing to create, maintain and improve service delivery for all customers.
• Support the identification of priorities and work collaboratively to ensure the delivery of both your own and others’ objectives.
• Must be able to display compassion and resilience as work is often challenging and complex