Bereavement Services Funeral Coordinator

at  Coventry City Council

About the team we are recruiting to
We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.
Coventry Bereavement Service work tirelessly to deliver the highest possible standards of service to all bereaved families at their time of need.
We are responsible for the provision of burial across 6 cemeteries located city wide, the management of Canley Crematorium and Gardens of Remembrance as well as various other sundry services including the provision of Public Health Funerals and post cremation memorialsation. Through the hard work, commitment and dedication of our skilled team of colleagues we are able to deliver a highly demanding service demonstrating both empathy and compassion.
Bereavement Service is proud of the services it is able to deliver and guarantee the families are always at the heart of all it does. We will provide you with an environment where you can flourish by providing training, promote personal growth and learn new skills all whilst helping to deliver essential services to the bereaved.
What is the job role?
Under the general direction of the Bereavement Services Manager, to be responsible for the day-to-day administration of all activities within statutory legislation associated with the Crematorium and the City Cemeteries, provide reception duties and carry out low level receipting of payments and banking of monies.
Who are we looking for?
You will be able to demonstrate excellent customer service skills and be able to communicate in all forms including face-to-face, in writing, and by telephone in a caring and empathetic manner with bereaved families, members of the public, and stakeholders accordingly.
You will have excellent reception and administration capabilities and be able to demonstrate your ability to prioritise duties and be able to work to tight deadlines and timescales. You will also have previous experience working within a busy office environment, preferably within the funeral service industry.
If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you’ll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled ‘Coventry City Council Application Process’. If there is any evidence of a candidate using AI to complete their application. In that case, the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.
About Coventry

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health conditio