Bespoke Customer Service Specialist

at  Fedrigoni

Ready to elevate the creativity of our brands?
At Fedrigoni, we have a strong ambition to amaze the world – by transforming our industry, achieving new levels of innovation, elevating creativity, and building a sustainable future while growing rapidly. We want to reinvent the boundaries of what our Industry can do.
We’re empowered to make that happen. Taking responsibility. Taking ownership. Taking risks. Yes, the journey can be challenging, yet we are supported and empowered to perform. We are trusted to be accountable and responsible for our decisions. Everyone gets to push their potential to the full.
Discover Extraordinary* Every Day.
The role designed for you
As a Bespoke Customer Service Specialist, you will report to the Sales Bespoke Manager and you will play a crucial role in providing personalized service to our clients, ensuring their specific needs are met with precision. Your primary responsibility will be to support the sales and production teams in delivering customized paper solutions to our customers, while maintaining high levels of customer satisfaction.

In particular:

• You will respond promptly to customer inquiries via phone, email or other communication channels.
• You will understand customers’ specific needs and requirements, offering tailored advice on product selections.
• You will assist in the preparation of quotations, proposals, and orders tailored to bespoke customer specifications.
• You will process and track orders through the entire production cycle, ensuring timely and accurate delivery.
• You will coordinate with production and logistics teams to ensure that custom orders meet quality standards and delivery timelines.
• You will maintain accurate records of customer interactions, orders and feedback in the CRM system.
• You will gain a deep understanding of the company’s product lines, including various types of paper, finishes, and custom options; also, you will stay informed about industry trends and developments to offer knowledgeable support to customers.
• You will work closely with sales, production, and logistics teams to ensure a seamless customer experience.

The attitudes and skills we’re looking for

• You have at least 2 years of previous experience in customer service, sales support, or a related role, preferably in the paper industry or a manufacturing environment.
• You have a high school diploma; a bachelor’s degree in business, communications, or a related field is a plus.
• You are a real team player, able to interact and communicate effectively with different stakeholders
• You have demonstrated ability to manage multiple projects simultaneously
• You are eager to work in a fast-paced international environment, with a strong attention to detail.
• You have a good knowledge of Excel, while familiarity with CRM systems will be considered a plus.
• You have a customer-first mindset, with a passion for delivering excellent service.
• You have Problem-solving skills and a proactive approach.
• You are fluent in Italian and English

What you can expect from our selection process
Interview with the HRBP Sales & Marketing and with the Sales Bespoke Manager.
Based in: Verona, Italy
Ready to start your new exciting journey with us? Come Discover Extraordinary* Every Day.
We are happy to make any reasonable adjustments to the recruitment process to accommodate your needs.
We are committed to ensure that every person feels connected, that their uniqueness is valued and celebrated and that everyone feels that they belong. This is why providing our people with a flexible and welcoming work environment is one of our top priorities.
Learn more about life at Fedrigoni: https://fedrigoni.com/en/work-with-us/

Please refer the Job description for details