Bicycle Customer Care Representative

at  Hayes Bicycle

EDUCATION, SKILLS, EXPERIENCE, AND KNOWLEDGE:

• Cycling Knowledge: Strong familiarity with bicycles and components is a must.
• Languages: Fluent in both English and German, written and verbal.
• Location: Candidates must already be based in Munich or nearby—remote applications will not be considered.
• Experience: Prior experience in customer service, ideally in an online setting, with problem-solving skills and CRM proficiency.
• Passion: Enthusiasm for cycling and our products.
  Benefits: Hayes Performance Systems offers a competitive benefit package including Medical, Dental, Vision and Life Insurance, as well as 401-K, Vacation and Holiday Pay, Tuition Reimbursement and More.

• Customer Support: Assist customers with product inquiries, orders, and troubleshooting.
• Issue Resolution: Handle complaints about products and deliveries efficiently.
• Product Expertise: Offer in-depth knowledge of our components, helping customers with installation, maintenance, and use.
• Order Management: Support customers with order placement, tracking, and modifications.