Bids & Proposals Specialist

at  Serco Plc

Make a difference every day
We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by “Bringing National Visions to Life”.
Your Opportunity
This role will provide professional and high-quality analysis, document production and process coordination across a range of bids, proposals and projects within Serco Middle East. In addition to providing core bid management support and analysis, this individual will be responsible for providing flexible and timely administrative support to the bid function.
The ideal candidate should be adaptable, flexible and resilient and able to quickly grasp and assimilate complex information and to multi-task and prioritise particularly in a pressured environment.
This role is part of the Bids team and will be based in our corporate office in Dubai.
Key Accountabilities
Provide high-quality bid support services to bids of varying scale and complexity, including:
To assist in the development and management of project plans to deliver bid requirements on time and on budget.
To support the facilitation of the day-to-day running of the bidding process through the provision of timely and effective bid administrative support.
To support the bidding function in ensuring that appropriate governance is followed – including the tracking of governance timelines and the accurate storage of related governance files
To provide bid writing services to bids of various scale and complexity, across all of Serco Middle East business sectors.
o Identify and re-work existing pre-written content where relevant.
o Lead storyboard sessions with bid / proposal team members.
o Ensure win themes are articulated in such a way to meet / exceed the client’s requirements.
Gather, collate, interpret and analyse (i.e., identification of trends and patterns) relevant and requested data using statistical techniques and provide ongoing reports to support business decision making.
Develop and implement databases, data collection systems, data analytics and other strategies that support business decision making across relevant bid and growth business activities.
To gather data on competitors and market conditions – translating complex data and findings into understandable tables, graphs and written reports (both internally and client-facing).
Specific Requirements
Minimum of three (3) years’ experience in a similar role – e.g., project / programme support, bid support (specifically bid writing) or related field analyst.
The role will be predominantly based out of our Dubai HQ with prospects of regional travel to support related projects, bids and opportunities.
APMP Foundation certified (formal training to be provided) – or other relevant bid management and sales methodologies (i.e., Shipley, Miller Heiman).
Supporting the delivery of projects to required timelines / deadlines and Working in cross-functional and widely dispersed teams
Highly proficient in the use of Microsoft Office software (with MS Project, SharePoint and Visio advantageous) and effective use of search engines.
Demonstrable experience of data management, analysis and monitoring with relevance to a bid / project management function.
Demonstrable ability to conduct research across multiple mediums to source information to support bids, opportunities and other tasks (as required).
Produce professionally written proposal and pitch content that superbly articulates the organisations value proposition and win themes.
Providing administrative support to a multi-disciplinary team.
Knowledge of a multi-cultural organisation and ability to identify key personnel (both external and internal) and able to understand the organisation’s aims and objectives.
Desirable, but not essential language capabilities include Arabic.
What’s in it for you?
At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes:
Competitive monthly pay and allowances that are commensurate with the role and industry standards
Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing
We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards
We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones
We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture
We care deeply about our colleagues’ wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health.
As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally.
Join Us
At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.
Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information

Please refer the Job description for details