Bilingual Account Representative

at  CMHC

Job Requisition ID: 10581
Position Status: Temporary Full Time
Position Type: Hybrid
Office Location: Ottawa (ON); Calgary (AB); Halifax (NS); Montreal (QC); Toronto (ON); Vancouver (BC)
Travel Requirement: Travel not required
Language Designation: Bilingual
Language Skill Levels (Read/Write/Speak): CBC
Salary: Our salaries generally range from $ 52286.89 to $ 65358.61 and are based on qualifications and experience.
About CMHC
The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.
At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. We have flexibility, in how, when, and where we work, within the boundaries of the business needs and the nature of your role. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.
Join us and be part of a team that’s committed to making a real difference and be part of something meaningful.
What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a contract employee:

• Accrued vacation.
• Annual individual performance bonus.
• Support torwards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

About the role
Join the Housing Program team in the Account Representative position. In this role, you will assume responsibility for a portfolio of accounts, including the administration and decisions relevant to servicing and lending activities for the purpose of mitigating risks, optimizing client service, and achieving corporate objectives. You will provide superior quality service that contributes to a positive corporate image and sound business relationships with a broad range of industry clients through internal and external liaisons.

WHAT YOU’LL DO:

• Deal with a varied base of internal and external clients and maintain quality relationships with these clients.
• Assume responsibility for working in a team environment in contribution to service standards and turnaround times. Use effective communication techniques, both written and oral, to deliver quality service.
• Take immediate action to address client needs and inquiries, primarily received through a group mailbox.
• Provide effective and efficient delivery of services in contribution to service standards.
• Exercise prudence and due diligence to ensure compliance with all relevant internal policies and procedures applicable to the function.
• Ensure that all documentation is in place in accordance with program audit requirements and maintain a high standard of accuracy and data quality.
• Be responsible for weekly and bi-monthly reporting requirements.
• Triage funding applications as required.

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a contract employee:

• Accrued vacation.
• Annual individual performance bonus.
• Support torwards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment