Bilingual Account Specialist (Collections) - Call Center

at  Flexiti

ABOUT US

Welcome to Flexiti, where affordability meets growth!
We’re Canada’s top fintech lender, growing fast to make the life of Canadians more affordable. Our flexible financing options help boost sales for our retail partners. Our team of passionate individuals from around the world, believe in enjoying the journey and sparking creativity. If you want to be part of a community where your ideas matter, join us at Flexiti and let’s make waves together!
Learn more at www.flexiti.com
Flexiti is a member of the Questrade Group of Companies (QFG), which currently includes Questrade Inc., QuestEnterprise, Questrade Wealth Management Inc., CTC, Think!nsure Ltd., and Zolo Ventures Ltd.

THE PERKS

• Competitive base pay, RRSP, and bonus plan.
• Comprehensive health, dental and vision benefits from the start date, including virtual healthcare.
• Time away including vacation time, wellness days, and volunteer day.
• Virtual and collaborative work environment – we provide the equipment!
• GoodLife Fitness gym perks, EAP, and fun social events.
• Referral program, and more!
  We are seeking a Bilingual Account Specialist (Collections) to join the team. Reporting to the Team Lead, you will be responsible for providing exceptional service experiences to our customers. You will manage customer concerns, settle disputes, and resolve customer discrepancies all while maintaining and deepening our relationships with customers to maintain client loyalty. The right person will have good judgement, high emotional intelligence, and the ability to problem-solve and influence to find a mutually beneficial solution.
  You will have flexibility to work from home with the expectations that you will need to attend events and training at our contact center location as needed. Details around the remote working program at Flexiti will be shared with you as part of the recruitment process.
  The expected start date will be October 7th, 2024.

LIKE WHAT YOU HAVE READ SO FAR? LEARN MORE ABOUT US!

• Take charge of your future with Flexiti, where ambition and determination are celebrated.
• At Flexiti, we put the FLEX in flexible by providing “flexible first” opportunities.
• Dive into the exciting world of consumer financing at a fast-paced and dynamic industry.
• Flexiti is fast-growing company, enabling you to develop professionally and take on new challenges!
  Flexiti is committed to creating a creative and inclusive work environment where employees feel free to be who they really are. Being an equal opportunity employer makes us proud at Flexiti. All job candidates at Flexiti are entitled to equal employment opportunities regardless of their race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, status as a domestic partner, or any other legally protected status.
  Flexiti utilizes artificial intelligence (AI) for applicant screening, selection, or assessment. The AI system operates on predetermined criteria, with final decisions subject to human review. Our commitment is to transparency and fairness in the hiring process.
  Flexiti is committed to providing accommodation during the recruitment process, if required. Applicants with specific needs are encouraged to contact our Human Resources department to discuss and facilitate necessary arrangements at hiring@flexiti.com

• You will work with our customers to determine the appropriate repayment options.
• Accurately document each call in the system according to notation guidelines and update account information.
• Use effective communication skills to ensure a balance between the customers experience and Flexiti’s interests in accordance with our standards and policies.
• Support the achievement of assigned financial targets and KPIs results through effective problem identification and resolution of client accounts.
• You will continue to maintain a high level of product and procedural knowledge in order to provide professional, courteous financial counseling to affect optimal recoveries.
• Identify and/or support initiatives to enhance client’s collections experience.