BILINGUAL ANALYST, CLIENT CONTACT CENTRE– Temporary 12 month contract

at  Business Development Bank of Canada

We are banking at another level.
Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

• Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few
• In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1
• A hybrid work model that truly balances work and personal life
• Opportunities for learning, training and development, and much more…

POSITION OVERVIEW

At BDC, our mission is to create and grow strong Canadian businesses. The Analyst, Client Contact Centre receives and processes telephone and electronic inquiries sent to the Customer Contact Center. The incumbent analyzes and interprets requests for information from clients in a timely manner to determine their needs and identify new business opportunities. The Analyst assists entrepreneurs by supporting the various channels available such as the client portal, BDC’s mobile apps, and the BDC Academy. This person is also responsible for the proper management of incidents and requests related to applications integrated with various related systems. You will establish an initial diagnosis of the problem, provide solutions to users and document the resolution in accordance with established standards and methods.
We offer an exceptional work environment and the opportunity to work from one of our 123 business centers across the country. If delivering an exceptional customer experience drives you, you can build a career with our organization, ranked as one of Canada’s Top 100 Employers!

Please refer the Job description for details