Bilingual Benefits Experience Associate (French & English)

at  Humi

WHAT ARE WE LOOKING FOR IN A BILINGUAL BENEFITS EXPERIENCE ASSOCIATE?

• Fluent in both English and French (written and spoken), enabling effective communication and support for clients across Canada, with a particular expertise in serving the Quebec market
• At least one year of previous experience in group benefits customer service with an insurance carrier or benefits brokerage is required
• Strong interpersonal and communication skills, both written and verbal, with the ability to effectively convey complex information to clients and internal stakeholders in French and English
• Excellent problem-solving abilities and the capacity to handle multiple priorities in a fast-paced environment
• Highly proficient in using computer systems and software applications (Microsoft Suite) is required
• Experience with Hubspot, Notion, and Zendesk is highly desirable
• Attention to detail and a commitment to delivering high-quality service to clients
• Demonstrated ability to work independently as well as part of a team, displaying a positive and collaborative attitude
• GBA or CEBS is desirable, but not mandatory

WHAT WILL YOU BE DOING AS A BILINGUAL BENEFITS EXPERIENCE ASSOCIATE?

• Serve as the primary point of contact for clients (plan administrators) and their employees regarding benefit inquiries, claims, and general assistance by responding promptly and professionally to emails and support tickets in English and French, providing accurate information, and addressing concerns or issues effectively
• Educate and guide your plan administrators and their employees on the various aspects of their group benefits plan in English and French, including coverage details, eligibility requirements, and claims procedures through one-on-one admin sessions and company-wide employee sessions
• Process and administer enrolments, terminations, and changes for your Benefits Plus clients in a timely manner, ensuring compliance with applicable regulations and policies
• Maintain accurate and up-to-date client records, documentation, and databases to ensure data integrity and facilitate efficient information retrieval
• Stay informed on industry trends, regulatory changes, and best practices related to group benefits plans across Canada to provide proactive information to your clients
• Occasionally provide accurate and timely English to French translations of written communications to support seamless interactions between stakeholders and clients

HUMI IS NOW OFFICIALLY PART OF THE EMPLOYMENT HERO FAMILY! DURING THIS TRANSITION, YOU MIGHT NOTICE JOB POSTINGS ON BOTH HUMI’S AND EMPLOYMENT HERO’S CAREER PAGES. THIS IS COMPLETELY NORMAL. FEEL FREE TO EXPLORE BOTH PLATFORMS AND APPLY FOR THE ROLE THAT BEST MATCHES YOUR SKILLS AND EXPERIENCE. WE’RE EXCITED TO SEE YOUR APPLICATION!

At Humi, we are dedicated to fostering a diverse, equitable, and inclusive work environment where everyone feels a sense of belonging. We want you to know that you’re welcome here, no matter who you are. Indigenous peoples, racialized persons/persons of colour, women, persons with disabilities, LGBTQ2S+ persons, and others – we’re excited to hear from you. Even if you don’t check every box on the requirements list, don’t sweat it – we believe in potential over perfection! Need any interview accommodations? We’re happy to help! Get in touch and let’s chat.
Please note that all successful candidates will only receive offers through the Humi platform and we do not issue offers outside of our platform. We do not make any offers of employment via social media. Please see our resource library for the best ways to detect fraud and fraudulent activity.
-