Bilingual Case Worker- Padua Program

at  Catholic Charities Fort Worth

ARE YOU THE NEXT PADUA CASE WORKER?

• Bachelor’s degree in social work preferred or experience with low-income populations
• Familiarity with Salesforce, community resources is preferred.
• Must have reliable transportation and be willing to transport clients as needed.
• Bilingual in Spanish, preferred.

SKILLS

Preferred

• Logical Thinking
• Documentation
• Dependable

BE PROUD OF WHAT YOU DO:

You’ll join a mission-driven team and agency dedicated to supporting our clients. We have been entrusted with a 114-year legacy of doing good and we have set forth a bold goal of ending poverty in our community. Our services are uniquely positioned to address a myriad of key factors that keep families from reaching their bigger, brighter future. We have identified five different areas, or pathways, in which our programs create impact: financial resiliency, education credentials, emotional resiliency, resource stability, and employment. And we’re growing our team to make it all happen! Though we are guided by our Catholic Faith, you do not have to be Catholic to join our team or receive services.

CORE RESPONSIBILITIES

• Case Manager Support
• Holistic Service Planning
• Client Support & Resource Specialist
• Support Specific Financial Assistance (SFA) Transactions
• Documentation & Reporting

WHAT WILL YOU BE DOING IN YOUR ROLE?

• Assist Case Managers with coordination and provision of appropriate resources to meet individualized client needs.
• Maintain open lines of communication with Case Managers in efforts to provide the best Client Service possible.
• Be patient, empathetic and professional as the first point of contact with our agency.
• Provide clients support by answering questions and assisting client in identifying barriers to success.
• Remain informed about community resources, maintain current knowledge of practices and issues around poverty and family self-sufficiency and share with your team.
• Help your team apply a problem-solving framework that promotes steady client progress and meet required targets.
• Possess a high level of professionalism when dealing with confidential/sensitive information.
• Be passionate about providing the best service and experience to each client and partner.
• Incorporate the use of all available resources, drawing on Padua internal and external partnerships to help clients progress with a holistic service plan.
• Manage the process for SFA/SJHCT transactions by conducting inquiries, managing external providers, and gathering invoices.
• Must be willing to drive personal vehicle for job purposes such as gathering billing information, providing payment for approved client services, etc.
• Ensure accurate documentation and data entry to fulfill the needs of CCFW and the SFA and SJHCT grantors.
• Work directly with clients on a triad with two case managers.
• Participate in staff training and development.
• Maintain a flexible schedule to occasionally meet with clients after normal business hours.
• Assist clients connect with valuable resources by advocating with community partners and by providing transportation as needed.