Bilingual Client Administrator - FAP (English/French)

at  Holman

Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.
Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.

• Holds responsibility for the success of the day- to-day interaction within their assigned client portfolio
• Act as the Fleet Manager for your assigned accounts which requires a thorough understanding of your clients’ culture, contracts, policies and needs
• Interact with the AM, SM, other Holman departments as well as external parties to respond to client inquiries, resolve issues and complete projects according to set deadlines
• Proactively maintain and update client parameters/profiles
• Selector building, including concession negotiations, vehicle recommendations, vehicle pricing, client approval and order placing
• Build and analyze reports based on clients’ needs in order to make appropriate recommendations to clients on all aspects of Fleet Management
• Run regular monthly proactive reports to identify and resolve potential issues before they arise
• Work on all relevant Holman systems, maintaining a current understanding of each, and adapting to system changes
• Beware of potential problems and work to resolve them; escalate to the appropriate internal parties
• Exercise time management and priority setting practices; escalate potential scheduling or workload conflicts and demands