Bilingual Client Experience Specialist

at  Flexiti

ABOUT US

Welcome to Flexiti, where affordability meets growth!
We’re Canada’s top fintech lender, growing fast to make the life of Canadians more affordable. Our flexible financing options help boost sales for our retail partners. Our team of passionate individuals from around the world, believe in enjoying the journey and sparking creativity. If you want to be part of a community where your ideas matter, join us at Flexiti and let’s make waves together!
Learn more at www.flexiti.com
Flexiti is a member of the Questrade Group of Companies (QFG), which currently includes Questrade Inc., QuestEnterprise, Questrade Wealth Management Inc., CTC, Think!nsure Ltd., and Zolo Ventures Ltd.

BILINGUAL CLIENT EXPERIENCE SPECIALIST:

Flexiti is looking for a Bilingual Client Experience Specialist to join its Operations Team. Reporting to the Senior Manager, Operations, you will fully immerse yourself into the world of Client experience and escalations. This role will work closely with reviewing and actioning all Google reviews, and social media escalations. We are looking for a very organized business-savvy individual looking to leverage their written and verbal communications and problem solving skills. Working closely with Operational and Contact Centre experts you will own the end to end media escalations processes.
You are client obsessed and are always thinking of our clients each step of the way, and enjoy commenting with clients on resolution pathing. Your attention to detail and clarity in written communications is second to none. You’ll bring a critical thinking skillset that helps you ensure that we are doing right by our clients, and that we are getting to the root of any escalations, while also bringing forth any potential business recommendations. You are comfortable with creation of slide decks and telling a story through data/graphs and client journeys.

LIKE WHAT YOU HAVE READ SO FAR? LEARN MORE ABOUT US!

• Take charge of your future with Flexiti, where ambition and determination are celebrated.
• At Flexiti, we put the FLEX in flexible by providing “flexible first” opportunities.
• Our new, vibrant office offers good vibes and motivation with access to snacks, free weekly lunches, exciting events, and collaboration!
• Dive into the exciting world of consumer financing at a fast-paced and dynamic industry.
• Flexiti is fast-growing company, enabling you to develop professionally and take on new challenges!
  Flexiti is committed to creating a creative and inclusive work environment where employees feel free to be who they really are. Being an equal opportunity employer makes us proud at Flexiti. All job candidates at Flexiti are entitled to equal employment opportunities regardless of their race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, status as a domestic partner, or any other legally protected status.
  Flexiti utilizes artificial intelligence (AI) for applicant screening, selection, or assessment. The AI system operates on predetermined criteria, with final decisions subject to human review. Our commitment is to transparency and fairness in the hiring process.
  Flexiti is committed to providing accommodation during the recruitment process, if required. Applicants with specific needs are encouraged to contact our Human Resources department to discuss and facilitate necessary arrangements at hiring@flexiti.co

• Review all incoming Google reviews and external social media channels for client comments and issues
• Ensure ongoing success and value realization for the organization’s clients
• Telling a story via data within Google insights, we want to hear what we are doing great and where we could benefit from improvement
• Co-ordinate and deliver data insights
• Advocate for new processes to elevate effectiveness
• Reply to client experiences via emails and outbound calling (must be comfortable with client facing phone calls)
• Work closely with key stakeholders in driving process optimization
• Support various Operational activities as required