Bilingual Client Services Coordinator, Centah

at  Financeit

WHO WE ARE:

Centah Inc. is a scaling Software as a Service (SaaS) company that is part of Financeit. We have become the leading experts in providing innovative and configurable solutions to home improvement retailers, trades, construction and facility management departments. Our world-class development team has created configurable Work Order Management software that helps our clients to maximize their service levels and increase sales leads.
Together we created a place where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us.

ABOUT THE ROLE:

We are a team responsible for making our Client’s operation efficient and easy. If you like to help people, you are responsible by nature, enjoy problem solving and are a team player who has a great attitude, this is a job for you. Your role will be to take care of all the back-end processes and systems to ensure a smooth operation. You will be in charge of updating/configuring the different systems and keeping all the parties involved in the operation informed so they can complete their own processes with the information you provide. In addition, you will suggest ways to improve the operation.

WHAT YOU’LL DO:

• Intake and manage service requests submitted by system users.
• Provide concierge administrative support in English and French.
• Execute onboarding activities and deliver training for the systems users.
• Develop business process documentation.
• Contribute to the department optimization and business process improvement initiatives.
• Assist with user account management activities (e.g., onboarding and offboarding of employees).
• Contribute to maintaining SLAs at 95%.
• Execute back-up Contact Centre Agent responsibilities, as required.