Bilingual Collateral Examination Associate

at  Wells Fargo

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 6+ months of Collateral Examination experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Must be bilingual in French and Englis

Desired Qualifications:

• 6+ months of auditing experience (for example, inventory auditing in restaurant or retail industries)
• Customer service experience
• Ability to work independently and in a team environment
• Able to anticipate and adapt to rapidly changing, growth-oriented environment
• Good verbal and written communication skills
• Outstanding problem solving and decision-making skills
• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
• Proficient knowledge of business practices and processes.
• Ability to work with limited supervision
• Ability to negotiate with customers to obtain necessary documentation.
• Strong problem solving and mathematical skill

Wells Fargo is seeking a Bilingual Collateral Examination Associate (internally known as Physical Collateral Examination Associate) within Wells Fargo Commercial Capital. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Primary focus is to review and audit financial records such as bank statements, bills of sale, trial balances, etc. to ensure compliance with repayment terms.
• When necessary, you may have to physically inspect inventory and assess the condition to confirm the collateralized position.
• Reconcile discrepancies with the customer and document details to support the final financial review and inventory inspection results.
• Build relationships with customers through setting expectations, answering questions, providing support with payment systems and raising customer growth inquiries to our commercial and portfolio teams.
• Communicate with manager, account manager and peers to resolve issues and escalate risks.
• Exercise judgement in determining the cause of discrepancies.

Required Qualifications:

• 6+ months of Collateral Examination experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Must be bilingual in French and English

Desired Qualifications:

• 6+ months of auditing experience (for example, inventory auditing in restaurant or retail industries)
• Customer service experience
• Ability to work independently and in a team environment
• Able to anticipate and adapt to rapidly changing, growth-oriented environment
• Good verbal and written communication skills
• Outstanding problem solving and decision-making skills
• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
• Proficient knowledge of business practices and processes.
• Ability to work with limited supervision
• Ability to negotiate with customers to obtain necessary documentation.
• Strong problem solving and mathematical skills

Job Expectations:

• 100% remote work location is available for this position
• When required, must be willing to travel overnight
• Ability to push/pull 50 pounds and lift 25 pounds
• When required, ability to work in outdoor environments up to 8 hours per day
• When required, ability to travel daily
• When required, must have reliable transportation for on-site visits