Bilingual Conditions Review Analyst

at  Manulife

As a trusted partner to advisors, at Manulife Bank, we deliver sophisticated lending solutions and financial strategies that don’t just grow wealth, they amplify it. Built on a foundation of excellence and driven by bold innovation, we empower advisors to deepen relationships, unlock potential, and redefine success for their clients. We’re looking for visionaries who understand where banking is headed; those who can blend the precision of complex financial products with the possibilities of cutting-edge technology. Join us, and be part of a team where banking drives extraordinary outcomes.
Primarily responsible for verification of documents of residential mortgage applications from new loan inception to instructions to lawyers and notaries. In addition to preparing and processing all mortgage-related transactions and documents, this position requires a high degree of efficiency and organization.

REQUIRED QUALIFICATIONS:

• General knowledge of residential mortgage business and mortgage underwriting practices an asset
• Sound knowledge of MS Office programs, such as Word, Excel, Outlook
• Strong interpersonal skills
• Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

PREFERRED QUALIFICATIONS:

• Previous Banking experience is an asset
• Excellent customer service skills
• Proven organization and time management skills
• Strong attention to detail
• Ability to understand and correctly interpret legal mortgage documents an asset.
• Willing to work flexible hours during peak season.

• Review documents submitted by the Mortgage Specialist to ensure the file is in good order and all conditions have been met.
• Set up and administer new mortgage business and process the related financial transactions.
• Address routine queries from internal partners.
• Apply strong decision making and problem-solving skills to resolve situations, influence decisions and maintain strong accountability with respect to workload and responsiveness so that expectations and standards are met or surpassed within a timely manner.
• Contribute to and support the team in meeting urgent deadlines and unexpected increased volumes.
• Promptly respond and resolve inquiries.
• Create and maintain strong team collaborative working relationships with internal departments by providing excellent customer service.
• Identify continuous improvement opportunities and share ideas for improvements and efficiencies and assist with implementation.
• Ensure escalated complaint investigations consider customer experience.
• Follow Bank policies and standards for required information, supporting documentation and processes to discharge a mortgage.