Bilingual Credit Analyst

at  Prefera Finance Ltd

If you are passionate about finance, customer service, and making a positive impact in a supportive and fun work environment, apply for our Bilingual (Eng/Fr) Credit Analyst role today and join us in shaping the future of financial lending with integrity and inclusivity!
We Believe In Fun: Our hybridized work culture offers the best of both worlds: the flexibility to work remotely and autonomously with the opportunity to collaborate in our vibrant and casual office environment. We believe in fostering a workplace where everyone feels valued and empowered to succeed.
Who We Are: Prefera Finance Ltd. is a Canadian-owned, national finance company dedicated to empowering clients through innovative and unique financial solutions. We work with our partners and customers to understand their needs and provide solutions that fit. These solutions include providing flexible, innovative financing programs for recreational products such as motorcycles, boats, trailers, snowmobiles and many more. Prefera also provides leading-edge point of sale solutions for automotive repairs.
Position Summary: We are so pleased to announce that we are currently seeking to onboard a Bilingual (English/French) Credit Analyst. Experience underwriting on the Inovatec platform is preferred. Under the direction of the Credit Manager, the Credit Analyst is responsible for managing the underwriting queues in a manner that maintains our SLA while providing a positive customer centric experience for our dealers and brokers. The incumbent performs all duties according to the established Credit Policies & Procedures.

KEY ACCOUNTABILITIES:

1. Actively manage the underwriting queues to maintain SLA

Main Activities:

• Decision credit applications and set conditions within established lending policies using sound judgement.
• Maintain and promote a professional, responsive and positive working relationship with both internal and external partners.
• Analyse and evaluate documentation supplied from the brokers/dealers as they relate to credit stipulations placed on adjudicated files.
• Prioritize and multi-task effectively within a fast-paced deadline driven environment.
• Participate in projects as required to assist in the building and development of the business.
• Contribute to a positive work environment.

1. Contribute to the promotion and maintenance of positive customer relations by offering strategies to our dealer partners while providing an exceptional customer experience.

Main Activities:

• Display appropriate telephone and email etiquette when communicating with customers (both internally and externally)
• Facilitate the resolution of minor escalated calls with an approach of first call resolution technique.
• Recommend outside of the box solutions on files where it makes sense to do so

1. Contribute to the success of the business and Credit department through personal efforts to enhance own knowledge and skills. Assist others in achieving common goals and objectives and maintaining a respectful, positive work environment.

Main Activities:

• Adhere to work day schedule.
• Maintain up-to-date knowledge of department policies and procedures.
• Participate in team meetings, workshops and individual coaching sessions.
• Build and maintain effective working relationships with colleagues.
• Actively participate in performance management process in support of own personal and professional departmental objectives.
• Respect and adhere to all policies and procedures, including Code of Conduct, Harassment & Discrimination, Internet & Email and Privacy Policy.
• Maintain knowledge of and complete annual training of any compliance requirements.

(Note: The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position)

EDUCATION & EXPERIENCE:

• Post-Secondary Education (University Degree or College Diploma).
• 2+ years working in the retail or indirect financial industry
• 2+ years experience adjudicating credit. Experience in sub-prime credit is an asset
• Positive attitude, honestly and strong work ethics are a must
• Excellent communication and presentation skills
• Demonstrated ability to be analytical and detail oriented
• Familiarity with recreational vehicles available on the market

KNOWLEDGE, SKILLS AND ABILITIES:

• Is able to effortlessly communicate in both French and English, both in written and spoken forms.
• Solid understanding of the principles and practical application of the Credit Policies & Procedures manual.
• Strong interpersonal, organizational, negotiation and decision-making skills.
• Working knowledge of the Microsoft Office Suite (Outlook, Word, Excel) and company software systems.
• Extremely detail-oriented, able to multi-task and prioritize work in response to requests and inquiries.
• Ability to work independently and make decisions / problem solve based on sound judgement.
• Demonstrated communication skills with ability to interact with peers, management, and other departments in a professional manner.

Please refer the Job description for details