Bilingual Customer Care Associate - French/English (Remote)

at  Harry Rosen

It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.
Customer Care Associate E-COMMERCE Bilingual French/English – REMOTE
Reporting to: Customer Care Leader
Full-Time Permanent
Harry Rosen Inc.
Central Office 77 Bloor St. West
Remote work environment
As the leading high-end men’s wear clothier in Canada, Harry Rosen has an exciting and challenging opportunity for a Full-time Customer Care Associate, as part of our Ecommerce Customer Care Team. If you have a strong interest and passion for fashion & customer service – this is an ideal role for you.
Harry Rosen is a retailer of fine quality menswear with store locations across Canada. We have been specializing in luxury menswear for nearly 70 years and have been officially recognized as one of Canada’s Best Managed Companies.
If you have a strong interest in retail, customer service, and fashion – this is an ideal role for you.

Responsibilities:

• Responding to incoming customer inquiries via telephone, e-mail, and live chat
• Following-up with clients on E-commerce, Loyalty program, and other miscellaneous inquiries
• Participating in fraud prevention
• Sourcing products for order fulfillment and overseeing order delivery
• Processing returns, refunds, and other adjustments
• Liaising with Logistics teams to ensure timely order processing
• Working with internal and external partners to ensure client needs are met
• Fielding gift card inquiries and processing and shipping of gift cards
• Maintaining accurate records of your work
• Fulfilling other requests/special projects

The successful candidate will have the following background/experience:

• Schedule will be based on business needs with a 35 hour work week. Must be available to work on evenings, weekends and holidays. Operating hours are Sunday to Saturday 8:30am-5:30pm.
• 1-2 years of experience in a strong client service role preferably in a high-end retail environment
• Excellent phone etiquette, communication, and relationship-building skills
• Excellent organization and time-management abilities
• 1-2 years of office administration experience is an asset
• Strong attention to detail
• Strong initiative and can-do attitude
• Ability to work effectively under pressure and act as a self-starter
• Bilingual (French) – verbal & written required

What are the perks of the job?

• Competitive pay program
• Opportunities to additionally earn yearly bonus plan
• Best in industry discounts and special purchase opportunities
• A comprehensive flexible benefits package
• Pension and Group RRSP Programs that grow with you
• A modern, digitally advanced workplace
• A leader committed to supporting the achievement of your personal career goals
• A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
• An employer that values internal growth and promotion and is committed to succession planning for your future

We thank you for your interest in this opportunity.
Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at careers@harryrosen.com with details

• Responding to incoming customer inquiries via telephone, e-mail, and live chat
• Following-up with clients on E-commerce, Loyalty program, and other miscellaneous inquiries
• Participating in fraud prevention
• Sourcing products for order fulfillment and overseeing order delivery
• Processing returns, refunds, and other adjustments
• Liaising with Logistics teams to ensure timely order processing
• Working with internal and external partners to ensure client needs are met
• Fielding gift card inquiries and processing and shipping of gift cards
• Maintaining accurate records of your work
• Fulfilling other requests/special project