Bilingual Customer Performance Representative

at  Kruger Products

At Kruger Products we have a shared vision for greatness. We manufacture some of North America’s most popular tissue brands - Cashmere®, Purex®, Scotties®’, SpongeTowels®, Bonterra®, White Cloud®, as well as products for use away from home.
We are leaders in our industry, leaders in our communities, and leaders in sustainability. Our headquarters is in Mississauga, ON, and we proudly have nearly 2,700 employees spread across manufacturing plants in Quebec, British Columbia, Ontario, and Tennessee.

The Customer Performance Representative will be the face of our organization to our customers and work with a winning team! We are proud to be recognized as the #1 vendor in the Core Benchmark Set of the 2023 Advantage Report for the 10th time in the last 11 years.

In this role, you will:

• Respond to customer inquiries through e-mail and over the phone
• Ensure orders are created properly by:
• analyzing and verifying for accuracy
• product availability and order prices
• determining point of shipment based on customer’s region and product quantities
• assigning delivery dates to customers
• Work with our carrier partners to review customer inquiries and delivery status
• Collaborate with our sales and distribution teams to ensure that customer orders are on time and accurately fulfilled