Bilingual Customer Relations Representative

at  Air Canada

Location: Montreal, QC, Canada (On-site)
Starting Salary: $20.04/hour
Branch: Contact Centers
Category: Unionized (UNIFOR)
Job type: Full-Time

QUALIFICATIONS

• High school diploma or equivalent.
• Very strong customer service background, including demonstrated problem-solving skills and a solution-driven mindset.
• Strong interpersonal, time-management and teamwork abilities.
• Able to work independently.
• Available to work a variety of day, evening and overnight shifts, including weekends and statutory holidays.
• Able to adapt to changes in procedures, policies and regulations.
• Able to adapt to new technology with ease.
• Must be eligible to work in the country of interest, at the time any offer of employment is made. Note that seeking required work permits/visas or other authorizations which may be required is the sole responsibly of each candidate.

LINGUISTIC REQUIREMENTS :

Candidates must speak English and French fluently and must have excellent writing skills in both English and French. Moreover, strong consideration will also be given to candidates fluent in Spanish. Air Canada, operating in a global industry and serving customers from all over the world, strives to offer all of its customers a positive and memorable travel experience

Please refer the Job description for details