Bilingual Customer Service and Sales Representative (Arabic/English)

at  Agha Cleaning Services

JOB DESCRIPTION

Agha Cleaning Services is looking for a Bilingual (Arabic/English) Customer Service & Sales Representative to join our team in Dubai. The ideal candidate must have sales and customer service experience, excellent communication skills, and proficiency in CRM software (Zoho preferred) and Microsoft Office tools.
This role involves handling customer inquiries, managing client data, following up with leads, and coordinating with internal teams to ensure smooth service delivery.

QUALIFICATIONS

• Arab nationality required (fluent in Arabic and English).
• Minimum one to two years of experience in sales and customer service.
• Proficiency in CRM systems (Zoho preferred) and Microsoft Office (Excel, Word, Outlook).
• Strong communication and negotiation skills to handle customer objections.
• Polite, professional, and well-presented when dealing with customers.
• Ability to multitask, stay organized, and manage time efficiently.

PREFERRED SKILLS

• Experience working in cleaning services, facility management, or related industries.
• Familiarity with Dubai’s customer service and sales market.
• Ability to convert inquiries into sales through strong follow-ups.

• Handle customer inquiries via phone, email, and WhatsApp.
• Follow up with clients to ensure satisfaction and maintain strong relationships.
• Assist customers with sales inquiries and service bookings.
• Manage and update customer records in CRM software (Zoho, Microsoft Office, etc.).
• Coordinate with internal teams to schedule and track service appointments.
• Ensure accurate data entry and proper documentation of customer interactions.
• Maintain a professional and presentable appearance while interacting with clients.