Bilingual Customer Service Professional III

at  Robertson and Company

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.
Introduction: Prime Hires is seeking a skilled Bilingual Customer Service Professional to join our client.
Contract Dates: 6 months with potential to extend or convert
Pay Rate: $24 per hour
Business Hours: Monday to Friday (Hybrid)

Job Responsibilities:

• Providing excellent customer service on approximately 30-40 (inbound) calls per day
• Initial point of contact for increasingly complex customer queries and requests
• Providing accurate and complete information about member retirement account(s)
• Assisting callers with website and app navigation
• Transaction processing and assistance with forms
• Contributions to a strong collaborative team
• Meet productivity and service targets (eg: AHT, schedule adherence, tNPS, QA, etc.)
• Remaining current with company policies, procedures, and processes

Experience & Qualification Requirements:

• Proficiency in both French and English (verbal & written)
• 3-4 years of previous experience in a customer service/ administrative role
• Previous experience in an in-office/hybrid working arrangement
• Previous exposure to being measured against KPIs

Personal Attributes:

• Effective time-management skills
• Ability to deal with a wide variety of personalities in a professional manner
• Positive relationship builder
• Ability to work independently and within a team
• People who assume responsibility and take ownership
• Ability to thrive in a lively working environment and manage multiple tasks

• Providing excellent customer service on approximately 30-40 (inbound) calls per day
• Initial point of contact for increasingly complex customer queries and requests
• Providing accurate and complete information about member retirement account(s)
• Assisting callers with website and app navigation
• Transaction processing and assistance with forms
• Contributions to a strong collaborative team
• Meet productivity and service targets (eg: AHT, schedule adherence, tNPS, QA, etc.)
• Remaining current with company policies, procedures, and processe