Bilingual Customer Service Representative - 12 month contract

at  John Brooks Company Limited

Division: Industrial – Pump
Office Location: Laval, QC (Hybrid work arrangement)
Languages Required: French & English (fluency in both)

QUALIFICATIONS

Essential:

• Strong written and verbal communication skills in both English and French
• A minimum of 1-3 years of related experience (B2B customer service)
• Advanced computer skills; proficient with Microsoft Office Suite (Excel, Word etc.)
• Must exude an enthusiasm, passion, confidence, and an optimistic attitude
• Must be a collaborative and a supportive team player
• Excellent interpersonal and communication skills
• Excellent attention to detail
• Be able to “think on your feet” and assist customers in solving problems and demonstrate creativity
• Must demonstrate initiative
• Ability to develop and maintain key relationships with both internal and external contacts
• Excellent planning, organizational, and time management skills
• Must deal with unclear or imprecise requests for information; contacts with customers regarding complaints or service irregularities may be involved
• Must have a passion for learning and staying current with the Company’s products to answer customer questions.
• A demonstrated alignment with John Brooks values; customers first, ownership/accountability, respect, performance excellence, integrity and innovation

Desirable:

• Working knowledge of fluid handling equipment and technical/mechanical processes
• Working knowledge of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) software systems

THE ROLE:

Under the supervision of the Inside Sales Supervisor, the Bilingual Customer Service Representative is responsible for the pricing, quoting, and order entry functions for John Brooks Industrial Pump products, associated with the day to day customer inquiries. The ultimate strategic goal is to ensure total customer satisfaction while meeting or exceeding the branch sales and profitability targets, among other targets.