Bilingual Customer Service Representative

at  AnswerPlus Inc

At AnswerPlus, we are proud to say we’ve been in the answering service business for 60 years! With 4 locations across Canada and over 1500 clients, AnswerPlus has built an incredibly strong brand and reputation in the industry. Our niche is urgent call response 24/7/365. We seek to answer 80% of calls within 20 seconds or less.
As a Bilingual Customer Service Receptionist (CSR), you have the privilege and opportunity to provide comfort and help in times of need. Bilingual CSR’s answer inbound calls and act as the first point of contact for a wide range of situations. It could be processing a donation, providing comfort to someone stuck in an elevator, providing relief to someone experiencing pain, or aiding people in emergencies such as fires, floods, or power loss. To us, our clients, and our customers, a CSR is an “invisible hero!”
As a fulltime CSR we require open availability between 6 am and 12 am Monday to Sunday to work scheduled 30-40 hours per week. CSR’s will be scheduled to work a minimum of two weekends per month.
We’ve created an award-winning culture that is backed by three generations and a true “work family” environment. Our employee average tenure is 9 years which also highlights how we support both personal and professional growth.

If this interests you, apply to join our team and partake in:

• Celebrations and Company Events
• Coaching and Mentoring
• Dental, health, and EAP Benefits
• Paid Breaks
• Social Responsibility Initiatives
• Paid Training

Role and Responsibilities:

• Provide thoughtful and professional customer support
• Accurately collect details in an organized and timely manner
• Resolve customer issues and answer questions via phone, email, and live chat
• Take messages, enter orders, process and dispatch service calls
• Maintain a commitment to continuously improve the quality, efficiency, and effectiveness of service

Qualifications and Skills:

• Provide thoughtful and professional customer support
• Accurately collect details in an organized and timely manner
• Resolve customer issues and answer questions via phone, email, and live chat
• Take messages, enter orders, process and dispatch service calls
• Maintain a commitment to continuously improve the quality, efficiency, and effectiveness of servic